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- Tasks: Lead and motivate teams to deliver innovative digital solutions for the NHS.
- Company: Join NHS England, a vital organisation improving health services across the UK.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Be part of a mission to enhance healthcare through technology and collaboration.
- Qualifications: Strong knowledge of Microsoft 365 and excellent communication skills required.
- Other info: Fixed term contract with opportunities for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
Key Responsibilities
- Have excellent knowledge of Microsoft 365, reseller stakeholder/relationship skills and be able to communicate benefits of the licensed service to end organisations.
- Be responsible for the negotiation and implementation of complex licensed IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies.
- Take a leading role in the identification and management of the licensing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down.
- Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform effectively.
- Take the lead on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations.
- Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new license capability is compatible with the realisation of benefits.
- Provide reports and deliver presentations to stakeholders including own team, wider NHS.net Connect team, Governance Boards, Steering Groups and local and national consuming organisation.
Our Work
Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high-quality NHS services.
Leadership Objectives
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
- Optimising the use of digital technology, research, and innovation.
- Delivering value for money.
Additional Information
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Please note that this is a fixed term contract as this is a short-term vacancy.
Secondments: Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
This advert closes on Thursday 27 Nov 2025.
Service Lead | NHS England employer: NHS England
Contact Detail:
NHS England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead | NHS England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NHS or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews! Research the latest trends in digital health and collaboration services. We want you to impress with your knowledge of Microsoft 365 and how it can benefit the NHS. Show them you’re the one they need!
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience in managing teams and delivering IT solutions. We want you to feel confident and ready to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our awesome team. Let’s get you that job!
We think you need these skills to ace Service Lead | NHS England
Some tips for your application 🫡
Know Your Stuff: Make sure you really understand the role and the key responsibilities. Highlight your experience with Microsoft 365 and any relevant stakeholder management skills in your application. We want to see how you can bring value to our team!
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the specific requirements of the Service Lead role. Show us how your skills and experiences align with what we’re looking for at NHS England.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex topics!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at NHS England
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, as it's a key requirement for the role. Be ready to discuss how you've used it in previous positions and how it can benefit the NHS workforce. Think about specific examples where you've improved productivity or collaboration using these tools.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience with managing relationships with stakeholders, especially in complex environments. Have a few stories ready that demonstrate your negotiation skills and how you've successfully aligned IT solutions with organisational needs.
✨Demonstrate Leadership and Team Motivation
Since this role involves leading service delivery teams, be prepared to share your leadership style and how you motivate both onshore and offshore teams. Think of examples where you've successfully led a team through change or managed a challenging project.
✨Be Ready for Presentations and Reporting
You’ll need to present to various stakeholders, so practice summarising complex information clearly and concisely. Prepare a mock presentation on a relevant topic, focusing on how you would communicate the benefits of new licensing capabilities to different audiences.