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- Tasks: Join our team to manage NHS data and improve service quality.
- Company: Be part of NHS England, dedicated to delivering high-quality healthcare.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by ensuring accurate patient data.
- Qualifications: Strong attention to detail and a passion for data management.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
An exciting opportunity has arisen to join our National Back Office team. National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations. The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service. The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non‑NHS organisations in a fast‑moving environment. The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.
Duties / Responsibilities
- Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) – the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
- Investigating and resolving complex PDS data quality incidents and service requests reported by NHS‑wide organisations.
- Managing NHS numbers and medical records.
- Identifying service improvements and feeding these into the change management process.
- Providing training and support to new and existing staff.
- Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad‑hoc tasks in support of service improvements.
- Handling personal and sensitive data in accordance with data protection legislation.
Top‑level purpose
The NHS England board has set out the top‑level purpose for the new organisation to lead the NHS in England to deliver high‑quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
- Optimising the use of digital technology, research, and innovation.
- Delivering value for money.
Working arrangements
We operate within a hybrid working environment, with an expectation of some office presence. There may be ad hoc / occasional travel to Leeds, London, and other locations.
Duties (additional)
- Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) – the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
- Investigating and resolving complex PDS data quality incidents and service requests reported by NHS‑wide organisations.
- Managing NHS numbers and medical records.
- Identifying service improvements and feeding these into the change management process.
- Providing training and support to new and existing staff.
- Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad‑hoc tasks in support of service improvements.
- Handling personal and sensitive data in accordance with data protection legislation.
Accountabilities
- Accountable for ensuring quality and timeliness performance indicators are met.
Key Relationships (Internal and External)
Required to communicate regularly and maintain good relationships with:
- Colleagues within other Platforms teams (e.g. Demographics, PCRM, NHS App and Login)
- Primary Care Support England/Wales
- NHS Central Register Scotland
- Northern Ireland National Back Office
- Other Spine users e.g. GP Practices, Trusts, Maternity Units etc
Secondments
Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application.
Additional information
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Please note that the reason for the fixed term of this contract is a short term vacancy. The advert closes on Tuesday 4 Nov 2025.
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Business and Operational Delivery Administrator - National Back Office | NHS England employer: NHS England
Contact Detail:
NHS England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business and Operational Delivery Administrator - National Back Office | NHS England
✨Tip Number 1
Network like a pro! Reach out to current or former employees of NHS England on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the National Back Office team.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of GDPR and data protection legislation. Be ready to discuss how you would handle sensitive data and ensure compliance in your role as a Demographic Administrator.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complex issues, especially related to data quality or customer service. This will impress the interviewers!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NHS England team and contributing to their mission.
We think you need these skills to ace Business and Operational Delivery Administrator - National Back Office | NHS England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can contribute to the National Back Office team!
Showcase Your Attention to Detail: Since the role involves managing sensitive data and ensuring quality, it's crucial to demonstrate your attention to detail in your application. Use clear examples of how you've maintained data accuracy in previous roles.
Highlight Your Teamwork Skills: This position is all about collaboration! Share experiences where you've worked effectively within a team, especially in fast-paced environments. We love to see how you engage with others to achieve common goals.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in the NHS.
How to prepare for a job interview at NHS England
✨Know Your Data
Familiarise yourself with the Personal Demographics Service (PDS) and its importance in maintaining NHS records. Be prepared to discuss how you would handle data quality incidents and ensure compliance with GDPR and data protection legislation.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved complex issues. Highlight your analytical skills and how you approach problem-solving, especially in a fast-paced environment like the NHS.
✨Emphasise Teamwork and Communication
This role involves engaging with various teams and stakeholders. Be ready to share instances where you've collaborated effectively with others, and how you maintain good relationships while responding to requests for information.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage sensitive data and improve service delivery. Practice articulating your thought process in hypothetical situations, demonstrating your understanding of the role's responsibilities.