At a Glance
- Tasks: Join our team to manage NHS data and improve service quality.
- Company: Be part of NHS England, dedicated to delivering high-quality healthcare.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Make a real difference in healthcare by ensuring accurate patient data.
- Qualifications: Strong attention to detail and a passion for data management.
The predicted salary is between 36000 - 60000 £ per year.
Overview
An exciting opportunity has arisen to join our National Back Office team. National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations. The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service. The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non‑NHS organisations in a fast‑moving environment. The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.
Duties / Responsibilities
- Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
- Investigating and resolving complex PDS data quality incidents and service requests reported by NHS‑wide organisations.
- Managing NHS numbers and medical records.
- Identifying service improvements and feeding these into the change management process.
- Providing training and support to new and existing staff.
- Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad‑hoc tasks in support of service improvements.
- Handling personal and sensitive data in accordance with data protection legislation.
Top‑level purpose
The NHS England board has set out the top‑level purpose for the new organisation to lead the NHS in England to deliver high‑quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
- Optimising the use of digital technology, research, and innovation.
- Delivering value for money.
Working arrangements
We operate within a hybrid working environment, with an expectation of some office presence. There may be ad hoc / occasional travel to Leeds, London, and other locations.
Duties (additional)
- Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
- Investigating and resolving complex PDS data quality incidents and service requests reported by NHS‑wide organisations.
- Managing NHS numbers and medical records.
- Identifying service improvements and feeding these into the change management process.
- Providing training and support to new and existing staff.
- Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad‑hoc tasks in support of service improvements.
- Handling personal and sensitive data in accordance with data protection legislation.
Accountabilities
- Accountable for ensuring quality and timeliness performance indicators are met.
Key Relationships (Internal and External)
Required to communicate regularly and maintain good relationships with:
- Colleagues within other Platforms teams (e.g. Demographics, PCRM, NHS App and Login)
- Primary Care Support England/Wales
- NHS Central Register Scotland
- Northern Ireland National Back Office
- Other Spine users e.g. GP Practices, Trusts, Maternity Units etc
Secondments
Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application.
Additional information
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Please note that the reason for the fixed term of this contract is a short term vacancy. The advert closes on Tuesday 4 Nov 2025.
Business and Operational Delivery Administrator - National Back Office | NHS England employer: NHS England
NHS England is an exceptional employer, offering a dynamic work environment where employees can contribute to the vital mission of improving healthcare services across the nation. With a strong focus on employee development, a collaborative culture, and the flexibility of hybrid working arrangements, staff are empowered to grow their skills while making a meaningful impact on public health. The opportunity to engage with a diverse range of professionals and participate in innovative projects further enhances the rewarding experience of being part of the National Back Office team.
StudySmarter Expert Advice🤫
We think this is how you could land Business and Operational Delivery Administrator - National Back Office | NHS England
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like NHS England.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at NHS England.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like NHS England, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Business and Operational Delivery Administrator - National Back Office | NHS England
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at NHS England.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at NHS England.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to NHS England. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at NHS England. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at NHS England
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research NHS England’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
