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For Companies At a Glance
- Tasks: As a Caseworker, you'll ensure NHS contractors are paid correctly and analyse data for service improvements.
- Company: Join NHSBSA, where we manage vital services like pensions and prescriptions, making a real difference.
- Benefits: Enjoy 27 days leave, flexible working options, career development, and an excellent pension scheme.
- Why this job: Be part of a supportive team that values diversity and inclusion while impacting people's lives positively.
- Qualifications: Strong communication skills, data analysis ability, and a knack for teamwork are essential.
- Other info: This role offers opportunities for personal growth and a chance to contribute to healthcare excellence.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary
NHSBSA Provider Assurance works on behalf of NHS England to ensure the accuracy of contractual data, monitor performance, and identify risks. These activities help prevent inappropriate payments and promote quality improvements through education or policy changes.
The Caseworker role will evolve with the Primary Care Services growth strategy. Key skills include:
- Strong communication and interpersonal skills to interact professionally with customers and stakeholders.
- Ability to make decisions based on data analysis.
- Handling sensitive and confidential information appropriately.
- Teamwork and initiative.
What do we offer?
- 27 days leave plus 8 bank holidays, increasing with service.
- Flexible working options, including compressed hours and hybrid working.
- Career development opportunities.
- Wellbeing and inclusion networks.
- Excellent pension scheme.
- NHS Car lease scheme.
- High street discounts and benefits.
Main duties of the job
As part of the Provider Assurance Team, you will ensure NHS community Primary Care Contractors are paid correctly. Collaborating with clinicians, healthcare teams, and managers, you will review information, analyze data, and produce reports with recommendations. Building relationships with contractors and NHS stakeholders, you will contribute to service improvements, maintaining high security and confidentiality standards.
About Us
At NHSBSA, our work matters—managing pensions, processing prescriptions, and more. We are committed to diversity, inclusion, and supporting your career growth. Join us to make a difference in people\’s lives and enjoy a supportive, flexible work environment.
Ready to join and deliver excellence for the NHS? Apply today. We are people connected to care.
Job Description
In this role, you are accountable for:
- Carrying out casework according to governance frameworks, policies, and procedures, maintaining accurate records.
- Managing your workload to ensure effective outputs.
- Interpreting data from records and stakeholders.
- Identifying contractors or activities for review exercises.
- Managing review exercises and recovery of overpayments.
- Understanding regulations and analyzing data for evidence-based decisions, escalating risks as needed.
- Producing reports with recommendations for action.
- Liaising with stakeholders to discuss cases.
- Communicating effectively via writing and phone, resolving queries, and providing excellent customer service.
- Collecting, analyzing, and reporting information promptly.
- Discussing report content with contractors and NHS staff, managing confrontational situations professionally.
- Contributing to workload planning.
- Participating in quality assurance activities and casework reviews.
- Developing and owning objectives aligned with service goals.
- Monitoring and evaluating performance with feedback.
- Using HR policies to support performance and organizational values.
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Caseworker employer: NHS Business Services Authority
Contact Detail:
NHS Business Services Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Familiarise yourself with NHSBSA's mission and values. Understanding their commitment to diversity, inclusion, and quality improvement will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your data analysis skills. Since the role requires making decisions based on data, being able to demonstrate your analytical abilities through examples or scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in handling sensitive information. Given the nature of the role, showcasing your understanding of confidentiality and data protection will be crucial in interviews.
✨Tip Number 4
Network with current or former NHSBSA employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the role.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Caseworker role and its responsibilities. Familiarise yourself with NHSBSA's mission and how this position contributes to their goals.
Tailor Your CV: Highlight your strong communication and interpersonal skills, as well as your ability to analyse data and handle sensitive information. Use specific examples from your past experiences that demonstrate these skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Discuss how your background aligns with the job requirements and mention any relevant experience in healthcare or casework.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NHS Business Services Authority
✨Showcase Your Communication Skills
As a Caseworker, strong communication is key. Be prepared to demonstrate your ability to interact professionally with various stakeholders. Use examples from past experiences where you effectively communicated complex information or resolved conflicts.
✨Prepare for Data Analysis Questions
Since the role involves making decisions based on data analysis, brush up on your analytical skills. Be ready to discuss how you've used data in previous roles to inform decisions or improve processes. Consider bringing examples of reports you've produced.
✨Understand the Importance of Confidentiality
Handling sensitive information is crucial in this role. Be prepared to discuss how you ensure confidentiality and security in your work. You might want to share specific instances where you managed sensitive data responsibly.
✨Demonstrate Teamwork and Initiative
The Caseworker position requires collaboration with various teams. Highlight your experience working in teams and any initiatives you've taken to improve team performance or service delivery. This will show your potential employer that you're a proactive team player.
