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- Tasks: As a Caseworker, you'll ensure NHS contractors are paid accurately and manage sensitive data.
- Company: Join NHSBSA, a vital part of the NHS, impacting millions with meaningful services.
- Benefits: Enjoy 27 days leave, flexible hours, hybrid working, and exclusive discounts!
- Why this job: Be part of a dynamic team improving healthcare services while developing your career in a supportive environment.
- Qualifications: Strong communication skills and analytical abilities are essential; no prior experience required.
- Other info: This role offers a chance to make a real difference in the NHS and your community.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Caseworker role at NHS Business Services Authority
NHSBSA Provider Assurance works on behalf of NHS England and assures the accuracy of contractual data, provides regular monitoring and reporting of performance, and enables the identification and challenge of systematic and behavioural risk. These activities facilitate action to prevent deter or recover inappropriate payments from NHS funds and identify quality improvements that can be delivered through education or policy change.
The Caseworker role will continue to develop and evolve in line with Primary Care Services growth strategy. To be effective in this role you will possess skills including the following:
- Display strong communication and interpersonal skills and the ability to interact with customers and stakeholders in a calm, confident and professional manner.
- Make robust decisions based on sound analysis and understanding of data sets.
- Be able to deal with sensitive and confidential data.
- Have a strong team work ethic as well as the ability to work using your own initiative.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Active wellbeing and inclusion networks
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Working as part of the Provider Assurance Team within our Primary Care Services business area, Caseworkers are an integral part of our team, ensuring that England community Primary Care Contractors are paid appropriately on behalf of the NHS. Our Provider Assurance services collaborate with clinicians, health-care teams, commissioners and contract managers to assure quality outcomes and value for money across the NHS .
Caseworkers will use their analytical and judgement skills to review information and assess data before providing input into the preparation of high quality reports which outline recommendations for further action. A key element of the role involves working with internal and external stakeholders and caseworkers need high levels of communication and presentation skills to approach this effectively.
By building effective relationships with Primary Care Contractors and the wider NHS, caseworkers will contribute to the delivery of improved services to patient and increased value for tax payers\’ money. The Provider Assurance programme is a fast paced, evolving and high profile part of our business and therefore is subject to performance measures and targets. The nature of the casework calls for high levels of security and confidentiality.
About Us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job Description
In this role, you are accountable for
1. Ensuring all casework is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and timely records of activities are maintained.
2. Self-managing and planning your own workloads to ensure optimally effective outputs.
3. Collating and interpreting data obtained from records, other business areas and stakeholders.
4. Identify contractors or activities for each review exercise as part of a defined sampling process.
5. Manage review exercises and coordination of authorized overpayment recoveries.
6. Understanding and interpreting regulations and guidance and analyzing data to enable well informed evidence-based decisions to be made, referring exceptional risks and issues to Provider Assurance Lead.
7. Producing reports on casework and associated activity including recommendations for further action in preparation for review meetings.
8. Liaising with relevant internal and external stakeholders to discuss cases.
9. Communicates effectively in writing and on the telephone with internal/external stakeholders, resolving queries and answering enquiries to provide an excellent level of customer service. Where necessary, conducts research/obtains information to resolve queries.
10. Accurately collect and collate, analyse and report information in a timely manner.
11. Contacting Primary Care Contractors and the wider NHS to discuss report content, potentially dealing with confrontational situations with a professional and productive approach.
12. Contributing towards the preparation of accurate and valid workload plans.
13. Contributing to the ongoing review and development of our casework operations, ad hoc audits and other quality assurance activities as required.
14. Ensuring your objectives are developed and owned that, in turn, fully support the service objectives.
15. Be accountable for your performance and development. Agree realistic targets, monitor and evaluate your achievement, with timely constructive feedback.
16. Make effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and capabilities promoted by the organization.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Government Administration
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Caseworker employer: NHS Business Services Authority
Contact Detail:
NHS Business Services Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Familiarise yourself with the NHS Business Services Authority's mission and values. Understanding their commitment to quality and patient care will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your analytical skills, as the role requires robust decision-making based on data analysis. Consider practicing with real-world case studies or datasets to demonstrate your ability to interpret and act on complex information.
✨Tip Number 3
Network with current or former employees of the NHSBSA. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully managed sensitive information or resolved conflicts. The ability to handle confidential data and confrontational situations professionally is crucial for this role.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Caseworker position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong communication, analytical, and decision-making skills in your CV and cover letter. Provide specific examples of how you've successfully used these skills in previous roles.
Showcase Teamwork and Initiative: Demonstrate your ability to work collaboratively as well as independently. Include examples of past experiences where you contributed to a team or took the initiative to solve problems.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the NHSBSA's mission. Make sure to address how you can contribute to their goals.
How to prepare for a job interview at NHS Business Services Authority
✨Showcase Your Communication Skills
As a Caseworker, you'll need to demonstrate strong communication and interpersonal skills. Prepare examples of how you've effectively interacted with customers or stakeholders in previous roles, especially in challenging situations.
✨Understand Data Analysis
The role requires robust decision-making based on data analysis. Brush up on your analytical skills and be ready to discuss how you've used data to inform decisions in past experiences.
✨Emphasise Confidentiality
Given the sensitive nature of the data you'll handle, it's crucial to convey your understanding of confidentiality protocols. Be prepared to discuss how you've managed confidential information in previous roles.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work both independently and as part of a team. Share specific examples of how you've contributed to team goals while also taking the initiative in your own tasks.
