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For Companies At a Glance
- Tasks: Support the Donor Feedback team by managing donor inquiries and feedback.
- Company: Join NHS Blood and Transplant, a vital service saving lives across the UK.
- Benefits: Enjoy flexible working, 27 days annual leave, and an NHS Pension Scheme.
- Why this job: Make a real impact while developing your skills in a caring and expert environment.
- Qualifications: GCSEs or equivalent experience; familiarity with Microsoft Office is essential.
- Other info: Irregular hours and travel may be required; commitment to professional development is encouraged.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Donor Feedback Advisor role at NHS Blood and Transplant.
What you will do
- Provide administrative support to the Donor Feedback team managing complaints, compliments and concerns and enquiries from donors and the public.
- Log cases, respond or route to the relevant team as appropriate.
- Accurately record and categorise donor and public feedback and assign to the most suitable responder.
- Maintain confidentiality of information concerning donors, customers and staff.
- Prepare electronic and hard-copy responses to donor and public feedback according to quality standards.
- Adhere to NHS complaints handling regulations and NHS Complaint Standards, including acknowledgement of letters and provision of full responses by letter or email.
You will be required to work irregular hours and to travel, including overnight stays when required with appropriate notice.
About You
Experience and Knowledge
- Awareness of data protection and freedom of information regulations.
- Experience in an office environment and working as part of a team.
- Experience using Microsoft Office packages (Outlook, Word, Excel, Teams, PowerPoint).
Qualifications and Training
- GCSE (A*–C) or equivalent, or equivalent work experience.
- RSA II or equivalent qualification.
- Demonstrates commitment to ongoing professional development (CPD).
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. NHS Blood and Transplant employs more than 6,000 people who contribute to saving and improving lives across the UK by supporting blood donation and related services.
Our three core values are Caring, Expert and Quality. We aim to reflect the diverse communities we work with and encourage applications from all sectors of the community.
What We Offer
- Flexible working opportunities where the role allows.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS Pension Scheme. Details at www.nhsbsa.nhs.uk/pensions.
- Our Thrive program supports learning and development for personal and professional growth.
This vacancy will close at 23:59 on 8 September 2025. NHSBT reserves the right to close the job early if a high volume of applications is received. Interviews are anticipated to be held on 18th/19th September 2025, subject to confirmation.
For informal enquiries please contact Miriam O\\\’Connor, Donor Feedback Facilitator, at miriam.o\\\’connor@nhsbt.nhs.uk
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Donor Feedback Advisor employer: NHS Blood and Transplant
Contact Detail:
NHS Blood and Transplant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Feedback Advisor
✨Tip Number 1
Familiarise yourself with NHS complaints handling regulations and standards. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality service during interviews.
✨Tip Number 2
Showcase your experience in managing feedback or complaints, even if it's from a different sector. Be ready to discuss specific examples of how you've handled similar situations effectively.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be crucial for logging and categorising feedback. Consider taking a quick online course to boost your confidence.
✨Tip Number 4
Network with current or former employees of NHS Blood and Transplant. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Donor Feedback Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Donor Feedback Advisor position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous experience in administrative support, particularly in handling feedback or complaints. Mention your familiarity with data protection regulations and your ability to maintain confidentiality.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office packages, as this is crucial for the role. Provide specific examples of how you've used these tools effectively in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the role and the NHS's core values of Caring, Expert, and Quality. Use this opportunity to express your commitment to ongoing professional development and how you can contribute to the team.
How to prepare for a job interview at NHS Blood and Transplant
✨Understand the Role
Make sure you have a clear understanding of what a Donor Feedback Advisor does. Familiarise yourself with the responsibilities, such as managing complaints and compliments, and how they fit into the NHS's mission to save lives.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience in an office environment and your ability to work as part of a team. Highlight any relevant experience with Microsoft Office packages, as this will be crucial for the role.
✨Emphasise Confidentiality
Since maintaining confidentiality is key in this role, be ready to discuss how you handle sensitive information. You might want to mention any previous experiences where you had to adhere to data protection regulations.
✨Align with NHS Values
Familiarise yourself with the NHS's core values: Caring, Expert, and Quality. Be prepared to explain how your personal values align with these and how you can contribute to a culture that reflects the diverse communities served by the NHS.
