Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support donors through the blood donation process and ensure a positive experience.
- Company: Join NHS Blood and Transplant, a team dedicated to saving lives across the UK.
- Benefits: Enjoy flexible hours, 27 days leave, and a comprehensive training programme.
- Why this job: Make a real difference in people's lives while gaining valuable healthcare skills.
- Qualifications: Customer service experience and a valid UK driving licence are essential.
- Other info: No night shifts; work with a supportive team in a hands-on role.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Donor Carer – Mobile Team role at NHS Blood and Transplant
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.
Job Summary
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
We currently have both permanent and fixed-term vacancies available. The fixed-term positions are for a period of 12 months.
The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts! You will be working on a shift basis cover sessions within a Monday to Friday period.
Early shifts start at 06:45 and finish 18:00. Late shifts start at 10:15 and finish 21:00, this will be a 8.5-hour day with either a 60 min unpaid break depending on the shift. The majority of the shifts are late shifts.
The day-to-day timings do change depending on where the venue is on any given day.
Main duties of the job
Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
You don’t need a healthcare background; experience in retail, hospitality, customer service, or volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.
In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.
You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).
It’s a hands-on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close-knit team.
If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!
About You
Experience and Knowledge
- Have experience of dealing with the public.
- Have experience of delivering a quality customer service.
- Be willing to learn new technology skills and undergo digital training.
Qualifications And Training
- Have a good standard of numeracy and literacy.
- Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
- Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).
- DVLA rules may apply to non-UK licence holders, but you will not be considered for this post without a full UK driving licence (manual), as part of the role requires you to submit your full UK licence for Group 2 driver application processes.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference – Caring, Expert and Quality. Together we\’ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer You
- 6-week training period to fully prepare you for your career with us
- Rotas published 6 weeks ahead of time.
- No night shifts.
- Payments for unsociable hours, overtime, meal and driving allowances where applicable.
- NHSBT promotes flexible working opportunities where the role allows.
- 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
- An NHS career pathway – continuous learning with Thrive program; open to everyone at NHSBT.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns).
Please view the attached recruitment profile, which is a summary of the detailed Job Description and Person Specification for the full attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.
This vacancy will close at 23:59 on 3 September 2025.
The session visits are scheduled for w/c 15 September 2025 – subject to confirmation.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Hospitals and Health Care
#J-18808-Ljbffr
Donor Carer - Mobile Team employer: NHS Blood and Transplant
Contact Detail:
NHS Blood and Transplant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Carer - Mobile Team
✨Tip Number 1
Familiarise yourself with the NHS Blood and Transplant's mission and values. Understanding their commitment to caring, expertise, and quality will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone the extra mile for someone, as this role heavily relies on making donors feel comfortable and supported.
✨Tip Number 3
Since the role involves working flexible hours, be ready to express your availability clearly. Highlight your willingness to work evenings, weekends, and bank holidays, as this shows your commitment to the role.
✨Tip Number 4
If you have a valid UK driving licence, make sure to mention it prominently. Since driving is part of the job, showcasing your readiness to take on this responsibility can set you apart from other candidates.
We think you need these skills to ace Donor Carer - Mobile Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, teamwork, and any transferable skills that align with the role of a Donor Carer.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Donor Carer position. Emphasise your ability to work with the public, deliver quality service, and your willingness to learn new skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS. Mention specific examples from your past experiences that demonstrate your people skills and ability to provide excellent care.
Prepare for the Interview: If shortlisted, prepare for the in-person interview by reviewing common interview questions related to customer service and teamwork. Be ready to discuss how you would handle various scenarios as a Donor Carer.
How to prepare for a job interview at NHS Blood and Transplant
✨Show Your People Skills
As a Donor Carer, you'll be interacting with the public regularly. Make sure to highlight your experience in customer service or any role where you've had to make people feel comfortable. Share specific examples of how you've successfully handled questions or concerns.
✨Demonstrate Your Willingness to Learn
The role requires you to learn new technology and undergo training. Be prepared to discuss your approach to learning new skills and any relevant experiences that showcase your adaptability and eagerness to grow.
✨Emphasise Teamwork
This position is all about working as part of a close-knit team. Be ready to talk about your previous teamwork experiences, how you contribute to group dynamics, and any instances where you've gone the extra mile for your colleagues or customers.
✨Prepare for Practical Questions
Since the role involves hands-on tasks, think about practical scenarios you might face. Prepare to answer questions about how you'd handle specific situations during the donation process, ensuring you convey your focus on delivering excellent care.
