Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support donors through the blood donation process and ensure a positive experience.
- Company: Join NHS Blood and Transplant, a team dedicated to saving lives across the UK.
- Benefits: Enjoy flexible hours, 27 days leave, and a comprehensive training programme.
- Why this job: Make a real difference in people's lives while gaining valuable healthcare skills.
- Qualifications: Customer service experience and a valid UK driving licence are essential.
- Other info: No night shifts; work with a supportive team in a hands-on role.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Donor Carer Mobile Team. NHS Blood and Transplant has permanent and fixed-term vacancies (fixed-term for 12 months). The role involves working a variety of hours, including evenings, weekends, and bank holidays, with no night shifts. Shift patterns cover a Monday – Friday period, with early shifts from 06:45 to 18:00 and late shifts from 10:15 to 21:00 (approximately 8.33 hours with a 60-minute unpaid break). Timings may change depending on venue.
This vacancy is not eligible for visa sponsorship. Please apply only if you have the right to work or are already employed by the NHS and would transfer to the pay point above the base of Band 3.
Main duties of the job
Be the friendly face greeting donors, supporting them through the donation process, and ensuring they leave feeling good about their experience. Check donors in on systems, ensure comfort during and after donation, and deliver excellent care every step of the way. Keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Opportunity to drive our equipment lorry with full training provided. This is a hands-on, active role requiring some lifting and moving and the ability to work on your feet as part of a supportive team.
Other responsibilities may include supporting donors, handling questions with confidence, and delivering a great experience. You may learn practical healthcare skills and take a step into the NHS.
About You
Experience and Knowledge
- Experience of dealing with the public.
- Experience of delivering quality customer service.
- Willingness to learn new technology skills and undergo digital training.
Qualifications and Training
- Good standard of numeracy and literacy.
- Willingness to undertake development and training including completion of the Skills for Health Care Certificate.
- Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences not accepted).
Note: Driving in the UK under DVLA rules may apply to non-UK licence holders, but this post requires a full UK driving licence (manual) for Group 2 driver application processes.
About Us
It takes all types of people to deliver a service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people making a difference across the UK. We donate blood, blood products, organs, tissues, or stem cells to save lives. Our core values are Caring, Expert, and Quality, guiding everything we do.
We aim to reflect the diverse communities we work with and encourage applications from all sectors of the community.
What We Offer You
- 6-week training period to fully prepare you for your career with us
- Rotas published 6 weeks ahead of time
- No night shifts
- Payments for unsociable hours, overtime, meal and driving allowances where applicable
- Flexible working where the role allows
- 27 days per year plus 8 bank/public holidays, pro rata if part-time; increases after years of service
- Access to an NHS career pathway and Thrive learning and development program
- NHS Pension Scheme (defined benefit)
Please view the attached recruitment profile for detailed Job Description and Person Specification. If shortlisted, you will attend in person for a blood collection session tour followed by a face-to-face interview. Virtual interviews or tours are not available. Travel expenses policy applies as per policy.
This vacancy will close at 23:59 on 13 October 2025. It may be withdrawn at any time should sufficient applications be received. The session visits and interview are scheduled for 6 November 2025, subject to confirmation.
#J-18808-Ljbffr
Donor Carer - Mobile Team employer: NHS Blood and Transplant
Contact Detail:
NHS Blood and Transplant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Carer - Mobile Team
✨Tip Number 1
Familiarise yourself with the NHS Blood and Transplant's mission and values. Understanding their commitment to caring, expertise, and quality will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone the extra mile for someone, as this role heavily relies on making donors feel comfortable and supported.
✨Tip Number 3
Since the role involves working flexible hours, be ready to express your availability clearly. Highlight your willingness to work evenings, weekends, and bank holidays, as this shows your commitment to the role.
✨Tip Number 4
If you have a valid UK driving licence, make sure to mention it prominently. Since driving is part of the job, showcasing your readiness to take on this responsibility can set you apart from other candidates.
We think you need these skills to ace Donor Carer - Mobile Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, teamwork, and any transferable skills that align with the role of a Donor Carer.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Donor Carer position. Emphasise your ability to work with the public, deliver quality service, and your willingness to learn new skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS. Mention specific examples from your past experiences that demonstrate your people skills and ability to provide excellent care.
Prepare for the Interview: If shortlisted, prepare for the in-person interview by reviewing common interview questions related to customer service and teamwork. Be ready to discuss how you would handle various scenarios as a Donor Carer.
How to prepare for a job interview at NHS Blood and Transplant
✨Show Your People Skills
As a Donor Carer, you'll be interacting with the public regularly. Make sure to highlight your experience in customer service or any role where you've had to make people feel comfortable. Share specific examples of how you've successfully handled questions or concerns.
✨Demonstrate Your Willingness to Learn
The role requires you to learn new technology and undergo training. Be prepared to discuss your approach to learning new skills and any relevant experiences that showcase your adaptability and eagerness to grow.
✨Emphasise Teamwork
This position is all about working as part of a close-knit team. Be ready to talk about your previous teamwork experiences, how you contribute to group dynamics, and any instances where you've gone the extra mile for your colleagues or customers.
✨Prepare for Practical Questions
Since the role involves hands-on tasks, think about practical scenarios you might face. Prepare to answer questions about how you'd handle specific situations during the donation process, ensuring you convey your focus on delivering excellent care.
