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- Tasks: Support donors through the blood donation process and ensure they feel comfortable.
- Company: Join NHS Blood and Transplant, a team dedicated to saving lives across the UK.
- Benefits: Enjoy flexible working, 27 days leave, and a comprehensive training programme.
- Why this job: Make a real difference while gaining valuable healthcare skills in a caring environment.
- Qualifications: Experience with the public and a willingness to learn new skills are essential.
- Other info: No night shifts; enjoy a supportive workplace that values diversity.
The predicted salary is between 24000 - 36000 £ per year.
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
Job Summary
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts!
You will be working on a shift basis but, the normal hours for this role are up to 5 days per fortnight. Early shifts start at 07.46AM and finish 16.50PM. Late shifts start at 10:45 AM and finish 19:50 PM, this will be 8.33 hour days with a 45 min unpaid break.
The job location will be Southampton Donor Centre, Ground Floor, Concept House, 6 Stoney Croft Rise, Chandlers Ford, Eastleigh, SO53 3LD
Main duties of the job
Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
You don’t need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.
In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.
You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session.
If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!
About You
Experience and Knowledge
- Have experience of dealing with the public.
- Have experience of delivering a quality customer service.
- Be willing to learn new technology skills and undergo digital training.
Qualifications And Training
- Have a good standard of numeracy and literacy.
- Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference – Caring, Expert and Quality. Together we\’ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer You
- 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
- Rotas published 6 weeks ahead of time.
- No night shifts.
- Payments for unsociable hours, overtime, meal and driving allowances where applicable.
- NHSBT promotes flexible working opportunities where the role allows.
- 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
- An NHS career pathway- we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.
This vacancy will close at 23:59 on 13 July 2025
Interviews are anticipated to be held on 30 July 2025 subject to confirmation #J-18808-Ljbffr
Donor Carer employer: NHS Blood and Transplant
Contact Detail:
NHS Blood and Transplant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Carer
✨Tip Number 1
Familiarise yourself with the NHS Blood and Transplant's core values: Caring, Expert, and Quality. During your interactions, whether in person or at the interview, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you went the extra mile for someone, as this will resonate well with the role's focus on delivering excellent care.
✨Tip Number 3
Be ready to showcase your adaptability and willingness to learn new technology skills. Since the role involves using systems for checking in donors, highlighting any past experiences with technology will be beneficial.
✨Tip Number 4
Since the role requires working various shifts, be prepared to discuss your availability openly. Showing flexibility and a positive attitude towards the shift patterns can set you apart from other candidates.
We think you need these skills to ace Donor Carer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you interacted with the public and provided support, as this aligns with the job's requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the NHS's mission. Share specific examples of how you've made others feel comfortable and supported in previous roles, showcasing your people skills.
Highlight Willingness to Learn: Since the role requires learning new technology skills, mention your adaptability and eagerness to undergo training. This shows that you're ready to embrace the development opportunities offered by the NHS.
Prepare for the Interview: If shortlisted, be ready to discuss your experiences in detail during the face-to-face interview. Think about scenarios where you've gone the extra mile for someone and how you can apply that mindset in this role.
How to prepare for a job interview at NHS Blood and Transplant
✨Show Your People Skills
As a Donor Carer, your ability to connect with people is crucial. Be prepared to share examples from your past experiences in customer service or hospitality where you made someone feel comfortable and valued.
✨Demonstrate Your Willingness to Learn
The role requires you to learn new technology and undergo training. Highlight your enthusiasm for learning and any previous experiences where you successfully adapted to new systems or processes.
✨Emphasise Teamwork Experience
Since the job involves working as part of a team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team's success or went the extra mile for a colleague.
✨Understand the Role's Impact
Research NHS Blood and Transplant and understand the importance of the Donor Carer role in saving lives. Express your passion for making a difference and how you align with their core values of Caring, Expert, and Quality.
