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- Tasks: Support business processes like complaints and vacancy management while coordinating projects.
- Company: Join NHS Fife, a leader in health and social care committed to equality and diversity.
- Benefits: Enjoy flexible hybrid working, family-friendly policies, and support for diverse needs.
- Why this job: Be part of a team that values communication, proactive problem-solving, and making a real impact.
- Qualifications: Strong communication skills and attention to detail are essential; experience in project management is a plus.
- Other info: This role offers 30 hours of work per week with a supportive and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Your role as Business Enabling Services Support Officer will be to facilitate and coordinate a comprehensive and cohesive approach to mandatory business processes, including complaints, information requests, and vacancy management. The focus will be on processing and monitoring complaints and inquiries received both directly and indirectly into the Director of Health and Social Care. Additionally, this role will provide project management support and harmonize various aspects related to the effective functioning of the Business Enabling Portfolio.
You should have excellent communication and interpersonal skills, with the ability to develop effective working relationships with colleagues. A proactive approach, prioritizing workloads to meet conflicting demands, and attention to detail are essential.
Hours of work: 30 hours
Location: Flexible hybrid working arrangement from home and base at Fife House, Glenrothes, Fife.
NHS Scotland is committed to promoting equality and diversity within its workforce and eliminating unlawful discrimination. We aim for our workforce to be truly representative, where each employee feels respected and able to give their best. We welcome applications from all sections of society. We offer flexible working, family-friendly policies, and fully support candidates with disabilities, long-term conditions, or neurodivergence by making reasonable adjustments to our recruitment practices.
Business Enabling Services Support Officer - AC employer: NHS Ayrshire & Arran
Contact Detail:
NHS Ayrshire & Arran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Enabling Services Support Officer - AC
✨Tip Number 1
Familiarise yourself with the specific business processes mentioned in the job description, such as complaints handling and vacancy management. Understanding these processes will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of NHS Fife to gain insights into the company culture and expectations for the Business Enabling Services Support Officer role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed conflicting demands in previous roles. Being able to articulate your proactive approach and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and interpersonal skills by engaging with the recruitment team or during any preliminary discussions. A friendly and professional demeanour can leave a lasting impression and highlight your suitability for the role.
We think you need these skills to ace Business Enabling Services Support Officer - AC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Business Enabling Services Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication and interpersonal skills in your CV and cover letter. Provide specific examples of how you've developed effective working relationships and managed conflicting demands in previous roles.
Demonstrate Proactivity: Showcase instances where you took a proactive approach in your past work experiences. This could include managing projects, streamlining processes, or addressing complaints effectively.
Confirm Right to Work: If you are not a UK or Irish national, ensure you clearly state your right to work in the UK within your application. This is a crucial requirement for NHS Fife and should be addressed upfront.
How to prepare for a job interview at NHS Ayrshire & Arran
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Enabling Services Support Officer. Be prepared to discuss how your skills and experiences align with the specific tasks, such as processing complaints and managing inquiries.
✨Showcase Communication Skills
Since excellent communication is crucial for this role, think of examples from your past experiences where you successfully communicated complex information or resolved conflicts. Be ready to demonstrate your interpersonal skills during the interview.
✨Demonstrate Proactivity
Prepare to discuss instances where you took the initiative to improve processes or manage workloads effectively. Highlight your ability to prioritise tasks and handle conflicting demands, as this will show your proactive approach to work.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, project management support, or the specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
