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- Tasks: Support clinical care by managing health records and patient appointments efficiently.
- Company: Join NHS Ayrshire & Arran, a leading healthcare provider in the UK with 40,000 staff.
- Benefits: Enjoy a permanent role with a supportive work environment and opportunities for training.
- Why this job: Make a real impact in healthcare while gaining valuable administrative experience.
- Qualifications: National 4 or Level 1 qualification in 3 subjects, including English; clerical experience preferred.
- Other info: Initial base at Glasgow Dental Hospital; flexible location within GGC.
The predicted salary is between 24000 - 36000 £ per year.
Clerical Officer / Receptionist – Business Support
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
In this role you will support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. You will ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered accurately and that patients’ health records remain confidential, are securely stored and are available as and when required.
Key responsibilities:
- Provide efficient administrative, clerical and reception services.
- Maintain electronic and paper based patient records systems, keeping information confidential, accurate and up to date.
- Maintain patient demographic and administrative data through continual checking and updating of the patient management system.
Qualifications:
- National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
- General administration and office experience / previous clerical experience desirable.
- Computer literate with good keyboard skills.
- Previous reception experience desirable.
- Prior experience of using a Patient Management System would be desirable; training will be provided.
This is a GGC wide post and can be moved to any location; the initial base will be Glasgow Royal Infirmary. The post is permanent and part‑time, with salary pro‑rata.
Contact: Emma Diamond, Supervisor – 0141 414 6528 or Emma.Diamond3@nhs.scot
Equality and diversity: NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
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Clerical Officer - Health Records employer: NHS Ayrshire & Arran
Contact Detail:
NHS Ayrshire & Arran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - Health Records
✨Tip Number 1
Familiarise yourself with the NHS's values and mission. Understanding their commitment to patient care and community service will help you align your responses during any interviews or informal chats.
✨Tip Number 2
Network with current or former employees of NHS Ayrshire & Arran. They can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Brush up on your knowledge of patient management systems. Even if you haven't used one before, showing a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise in interviews. Think about how you would handle specific situations related to health records and patient confidentiality, as this is crucial for the role.
We think you need these skills to ace Clerical Officer - Health Records
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Clerical Officer - Health Records position. Tailor your application to highlight relevant skills and experiences that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous clerical or administrative experience, especially in healthcare settings. Mention specific tasks you have performed that relate to maintaining patient records and managing appointments.
Showcase Your Skills: Make sure to include your computer literacy and keyboard skills in your application. If you have experience with Patient Management Systems, mention it explicitly, as this is a desirable quality for the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the NHS's mission. Personal touches can make your application stand out from the rest.
How to prepare for a job interview at NHS Ayrshire & Arran
✨Understand the Role
Make sure you thoroughly read the job description for the Clerical Officer - Health Records position. Familiarise yourself with the responsibilities, such as managing patient records and supporting clinical care, so you can discuss how your skills align with these tasks.
✨Highlight Relevant Experience
Prepare to talk about any previous clerical or administrative experience you have. If you've worked with patient management systems or in a healthcare setting, be ready to share specific examples of how you contributed to efficient operations.
✨Demonstrate Communication Skills
As a Clerical Officer, you'll need strong communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle interactions with patients and medical staff.
✨Show Your Commitment to Confidentiality
Given the sensitive nature of health records, it's crucial to demonstrate your understanding of confidentiality and data protection. Be ready to discuss how you would ensure patient information is handled securely and responsibly.
