Service Designer in Glasgow
Service Designer in Glasgow

Service Designer in Glasgow

Glasgow Full-Time 43800 - 53000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Design and improve end-to-end service journeys for NHS 24's digital services.
  • Company: Join NHS 24, Scotland's leading tele-health provider, delivering vital health services 24/7.
  • Benefits: Enjoy hybrid working, 35 days annual leave, and a comprehensive benefits package.
  • Why this job: Make a real impact on public health while working in an inclusive and supportive environment.
  • Qualifications: Graduate degree or equivalent experience in service design; strong communication and design skills required.
  • Other info: NHS 24 promotes diversity and welcomes applications from underrepresented groups.

The predicted salary is between 43800 - 53000 £ per year.

Fixed Term or Secondment Opportunity with the potential to last for up to 18 months.

Are you an experienced Service Designer looking for a new opportunity? Do you have experience of leading influential design work within a digital context? Are you passionate about designing and delivering a wide range of service design activities?

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services. We have six regional centres: Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centre. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Service Designer is responsible for the design of the end-to-end journey of a service. The successful candidate will have a key responsibility in shaping the service design team, supporting the User Research Manager in embedding service design within NHS 24's approach to new services and service improvement. You will undertake work for the development or update to a service, which may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by NHS 24 and service stakeholders. The post holder will be expected to build upon existing user-centred design work and establish service design practices and capabilities in new and existing teams.

Key Responsibilities:

  • Support the design and implementation of services and strategies, to ensure business requirements and user needs are being met, initially within the context of digital services.
  • Work on the creation of a service pattern library for use across NHS 24. Service patterns provide the building blocks for services so they can be reused across different services.
  • Influencing senior stakeholders, communication of complex ideas and managing conflicting views to reach the right way forward. They will do this applying tools and experience to work through conflicts and shape solutions.
  • Provide specialist support and advice to colleagues on how to apply design methods and thinking to wider NHS 24 work. This will involve training, coaching and mentoring of Service Designers and others across the organisation.
  • Understand strategy and objectives within NHS 24 and the wider environment so that able to align design activities with objectives to create strategic insights that inform policy and proposition.

Successful Applicant will:

  • Have a graduate level degree or professional certification or equivalent experience in a service design or related design discipline.
  • Be experienced in designing and delivering a wide range of service design activities including negotiating design briefs and leading & delivering service outcomes based on user, staff and business needs.
  • Demonstrate knowledge and experience of using a range of appropriate communications and participative methodologies including visual communication and co-design.

Benefits:

NHS 24 offers a complete benefits package, with a temporary contract on a Band 7 with a salary ranging from £50,861 to £59,159 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service. We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

  • 35 days annual leave (rising to 41) pro-rata
  • Development opportunities including study bursaries, e-learning and classroom-based courses
  • Enhanced pay for working public holidays
  • Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
  • NHS discounts on goods and services
  • HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work. We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation. NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

Service Designer in Glasgow employer: NHS 24

NHS 24 is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous annual leave, development opportunities, and a supportive work culture. Located in Glasgow, our hybrid working model allows for flexibility while contributing to vital health services across Scotland, making this role not only rewarding but also impactful in the community.
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Contact Detail:

NHS 24 Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Designer in Glasgow

✨Tip Number 1

Familiarise yourself with NHS 24's services and values. Understanding their mission and how they deliver tele-health and tele-care will help you align your experience with their goals during discussions.

✨Tip Number 2

Network with current or former employees of NHS 24. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.

✨Tip Number 3

Prepare to discuss specific service design projects you've led. Be ready to explain your role, the challenges faced, and how your contributions made a difference, as this will demonstrate your capability in a practical context.

✨Tip Number 4

Showcase your ability to influence stakeholders. Think of examples where you've successfully communicated complex ideas or resolved conflicts, as this is crucial for the Service Designer role at NHS 24.

We think you need these skills to ace Service Designer in Glasgow

User-Centred Design
Service Design Methodologies
Stakeholder Engagement
Visual Communication
Co-Design Techniques
Project Management
Communication Skills
Negotiation Skills
Analytical Thinking
Problem-Solving Skills
Experience with Digital Services
Training and Mentoring
Strategic Insight Development
Adaptability to Change

Some tips for your application 🫡

Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Service Designer position. Tailor your application to highlight your relevant experience in leading design work within a digital context.

Craft a Strong CV: Your CV should clearly outline your qualifications, including your degree or professional certification in service design. Emphasise your experience in designing and delivering service design activities, and include specific examples of your work that align with NHS 24's mission.

Write a Compelling Cover Letter: In your cover letter, express your passion for service design and how it aligns with NHS 24's goals. Discuss your ability to influence stakeholders and manage conflicting views, as well as your experience in training and mentoring others in design methodologies.

Review and Edit: Before submitting your application, take the time to review and edit your documents. Ensure there are no spelling or grammatical errors, and that your application is clear and concise. This attention to detail will reflect your professionalism and commitment to the role.

How to prepare for a job interview at NHS 24

✨Understand the Role

Before the interview, make sure you thoroughly understand the responsibilities of a Service Designer at NHS 24. Familiarise yourself with their approach to service design and how it aligns with user needs and business objectives.

✨Showcase Your Experience

Prepare to discuss specific examples from your past work that demonstrate your experience in leading service design projects. Highlight how you've influenced stakeholders and resolved conflicts in previous roles.

✨Prepare for Scenario Questions

Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Think about how you would approach designing a service or resolving a design challenge within a healthcare context.

✨Ask Insightful Questions

At the end of the interview, ask thoughtful questions about NHS 24's current projects or future goals. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values.

Service Designer in Glasgow
NHS 24
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