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- Tasks: Lead NHS 24's emergency preparedness and business continuity planning across all services.
- Company: NHS 24 provides vital tele-health services to Scotland, operating 24/7 for health advice.
- Benefits: Enjoy hybrid working, 35 days annual leave, and a comprehensive benefits package.
- Why this job: Make a real impact in public health while developing your skills in a supportive environment.
- Qualifications: Master’s degree in Resilience or risk management and extensive experience in emergency planning required.
- Other info: NHS 24 promotes inclusion and welcomes applications from underrepresented groups.
The predicted salary is between 44000 - 59000 £ per year.
Are you an experienced resilience leader ready to shape NHS 24’s emergency preparedness at a strategic level? Do you thrive on designing and delivering training that ensures organisational readiness in high-pressure situations? Are you confident working across agencies and advising senior leaders to strengthen national and local resilience planning?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services. We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The Planning & Resilience Manager will lead NHS 24’s emergency preparedness and business continuity planning across all services. The post holder will provide coordination and ensure business continuity and contingency plans have been developed for when normal services become overloaded, restricted, or non-operational for whatever reason and support the sustainability of our whole system resilience during periods of significant challenge and demand.
Key Responsibilities
- Lead on the research, development, production, and monitoring of NHS 24’s framework to manage the resilience of the service to the agreed service levels.
- Develop and maintain strong and productive working relationships with Resilience and Emergency Preparedness leads across a range of agencies including other Health Boards, Local Authorities, Scottish Ambulance Service, Police Scotland, Scottish Fire & Rescue, and the NHS 24 Health and Social Care Partnership.
- Lead the NHS 24 input to multi-agency plans ensuring that NHS 24’s response capability works in harmony with other elements of the NHS.
- Provide regular, systematic assurance to NHS 24 Executive Management Team as to the effectiveness of NHS 24's emergency and contingency planning arrangements at strategic, tactical and operational levels.
Successful Applicant will:
- Be educated to SCQF level 11 e.g. master’s degree in a Resilience or risk management related subject.
- Demonstrate extensive specialist knowledge and experience in Resilience, Emergency Planning, Business Continuity and Crisis Management.
- Exhibit highly developed communication skills with experience speaking to executive and senior management within and out with the NHS in normal and difficult situations.
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata.
- Development opportunities including study bursaries, e-learning and classroom-based courses.
- Enhanced pay for working public holidays.
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme.
- NHS discounts on goods and services.
- HELP, employee support and assistance.
We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
Planning and Resilience Manager employer: NHS 24
Contact Detail:
NHS 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning and Resilience Manager
✨Tip Number 1
Familiarise yourself with NHS 24's mission and values. Understanding their commitment to patient care and resilience will help you align your responses during interviews, showcasing how your experience fits into their organisational culture.
✨Tip Number 2
Network with professionals in the resilience and emergency planning sectors. Engaging with current or former NHS 24 employees on platforms like LinkedIn can provide insights into the role and help you make valuable connections that could support your application.
✨Tip Number 3
Prepare specific examples of your past experiences in resilience management. Be ready to discuss how you've successfully led training or developed plans in high-pressure situations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Research the key agencies and stakeholders NHS 24 collaborates with. Understanding their roles and how they interact with NHS 24 will allow you to speak knowledgeably about multi-agency planning during your interview, highlighting your readiness for the position.
We think you need these skills to ace Planning and Resilience Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Planning and Resilience Manager position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in resilience, emergency planning, and crisis management. Use specific examples that demonstrate your ability to lead and coordinate in high-pressure situations.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples of how you've successfully communicated with senior management or across agencies. Highlight any presentations or reports you've delivered that showcase your ability to convey complex information clearly.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of NHS 24. Mention your commitment to inclusivity and how your background aligns with their goals, especially regarding their Anti-Racism Action Plan and equal opportunities commitment.
How to prepare for a job interview at NHS 24
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Planning and Resilience Manager role. Familiarise yourself with NHS 24's mission, values, and the specific responsibilities outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect scenario-based questions that assess your crisis management and resilience planning skills. Prepare examples from your past experiences where you successfully managed emergencies or developed training programmes, highlighting your strategic thinking and leadership abilities.
✨Showcase Your Communication Skills
As the role involves advising senior leaders and working across agencies, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've effectively communicated in high-pressure situations in the past.
✨Research Multi-Agency Collaboration
Since the position requires collaboration with various agencies, do some research on NHS 24's partnerships with other organisations like Local Authorities and the Scottish Ambulance Service. Be prepared to discuss how you would foster these relationships and ensure effective coordination during emergencies.
