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For Companies At a Glance
- Tasks: Create engaging digital content and support HR case management.
- Company: Join NHS 24, Scotland's leading tele-health service, dedicated to patient care.
- Benefits: Enjoy 35 days annual leave, hybrid working, and a comprehensive benefits package.
- Why this job: Be part of a supportive team making a real impact in healthcare.
- Qualifications: Must have HR experience and strong digital skills; relevant qualifications preferred.
- Other info: NHS 24 promotes inclusion and welcomes diverse applicants.
The predicted salary is between 30353 - 33016 £ per year.
Are you an experienced administrator/Coordinator looking for a new opportunity?
Do you have experience within a busy HR Department?
Are you passionate about supporting the delivery of a professional and proactive HR service?
Who We Are
As NHS Scotland\’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The successful candidate will lead the creation of clear, engaging digital content for staff—translating HR policies, creating Microsoft forms, FAQs, and updates into accessible, creative formats. They will ensure communications are current, relevant, and aligned with staff needs, using digital tools to improve understanding and engagement across the organisation. The successful candidate will additionally support HR case management support to the People Services Team.
Key Responsibilities
• Standardise and automate People Services administrative processes to improve the efficiency and quality of service, creating capacity.
• Collaborate with Data and Digital leads within Workforce to explore and implement digital tools, including electronic forms and automated workflows, to enhance the delivery of People Service functions
• Promote a digital first culture across the organisation, encouraging employees and managers to embrace new technologies.
• Develop and embed digital HR solutions that improve case management end to end process maintaining consistency and improving timescales and completion of documentation and that it is received within agreed timescales by People Services Business Partners, Directors and managers.
• Continue to explore and seek digital solutions for formal meeting notes and accurate record keeping for all case types and policy processes.
Successful Applicant will:
Hold a certificate in Personnel Practice, HND or equivalent experience and Evidence of Continuous Professional Development.
Demonstrate proficient digital skills across all Microsoft Packages and the ability to utilities this to improve current operational processes.
Demonstrate administration experience within an HR Department and knowledge of administrative and HR procedures.
Have the Ability to work autonomously or as a fully supportive and integrated team player contributing to effective performance in achieving strategic goals for the department.
Be able to communicate and influence verbally and in writing with a variety of individuals with differing levels of understanding.
Maintain good time management skills and have a flexible approach and attitude to work.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 4 with a salary ranging from £30,353 to £33,016 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please review the Digital Job Pack for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
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People Services Case Coordinator- Digital employer: NHS 24
Contact Detail:
NHS 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Case Coordinator- Digital
✨Tip Number 1
Familiarise yourself with NHS 24's digital tools and platforms. Understanding the specific technologies they use will not only help you in the interview but also demonstrate your proactive approach to embracing a digital-first culture.
✨Tip Number 2
Network with current or former employees of NHS 24, especially those in HR roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with standardising and automating administrative processes. Be ready to share specific examples of how you've improved efficiency in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex HR policies in simple terms. This will highlight your ability to create engaging content and ensure understanding among staff, which is a key part of the role.
We think you need these skills to ace People Services Case Coordinator- Digital
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the People Services Case Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in HR administration and any relevant digital skills. Be specific about your previous roles and how they relate to the responsibilities outlined in the job description.
Showcase Digital Proficiency: Since the role involves creating digital content and using Microsoft packages, provide examples of your proficiency with these tools. Mention any projects where you successfully implemented digital solutions or improved processes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for supporting HR services. Use this opportunity to demonstrate your understanding of NHS 24's mission and how you can contribute to their goals.
How to prepare for a job interview at NHS 24
✨Showcase Your Digital Skills
As the role involves creating digital content and using Microsoft tools, be prepared to discuss your proficiency in these areas. Bring examples of how you've used digital solutions to improve processes in previous roles.
✨Understand HR Processes
Familiarise yourself with common HR procedures and case management practices. Being able to articulate your understanding of these processes will demonstrate your readiness for the role.
✨Emphasise Communication Skills
The position requires effective communication with various stakeholders. Prepare to share examples of how you've successfully communicated complex information to different audiences in the past.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to work both autonomously and as part of a team. Share experiences where you adapted to changing circumstances or collaborated effectively with others to achieve goals.
