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- Tasks: Provide dental telephone triage and advice to patients during Out of Hours.
- Company: Join NHS Scotland, a leading tele-health service dedicated to patient care 24/7.
- Benefits: Enjoy 35 days annual leave, NHS discounts, and a comprehensive employee support programme.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Must be a qualified Dental Nurse with strong communication and IT skills.
- Other info: Positions available at Cardonald and Clydebank with flexible contract options.
The predicted salary is between 27600 - 33100 £ per year.
Social network you want to login/join with:
Are you a qualified Dental Nurse looking for an exciting new challenge?
Do you pride yourself on having excellent communication skills?
Can you demonstrate the ability to work autonomously with critical decision making skills?
Who We Are
As NHS Scotland\’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This role will be based in our Cardonald and Clydebank Center only with 8 and 12 hour contracts available. More details and centre addresses can be found within the job pack.
The Role…
As a Dental Nurse Advisor, you will be part of a busy and growing team playing your part in helping to ensure that patients and the public are first in everything NHS Scotland does.
You will be providing dental telephone triage to patients in the Out of Hours period. This will include a high level of clinical assessment, advice, and referral to appropriate Out of Hours Dental Emergency Services as required and provide Pharmacy/Analgesic Advice.
Key Responsibilities:
- Provide a high standard of service to the patient/caller by dealing safely and promptly with all calls
- Assess each patient by prioritising each patient’s condition with aid of dental telephone triage framework and training given
- Offer appropriate pain relief
- Identify serious and urgent situations and refer patient to appropriate service within a specific timeframe
- Provide callers with contact details for other NHS services as appropriate
- Participate in evaluation of SEDS
- Ensure confidentiality process is always adhered to.
- Ensure continuous personal development by ensuring knowledge is up to date
Successful applicant:
- You will be a qualified Dental Nurse
- Broad range of post registration experience
- Evidence of well-developed critical decision making skills
- Excellent communication and interpersonal skills
- Strong IT Skills with the ability to quickly learn new systems
Our Enhanced Salary Package:
NHS 24 offers a complete benefits package, with a permanent contract on Band 5 (£33,247 – £41,424) Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Interested?
Please access the for full details of NHS 24 and this opportunity as well as the which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.
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Dental Nurse Advisor employer: NHS 24
Contact Detail:
NHS 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Nurse Advisor
✨Tip Number 1
Familiarise yourself with NHS Scotland's tele-health and tele-care services. Understanding their operations will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your dental triage skills. Since you'll be providing telephone triage, being able to discuss relevant frameworks and decision-making processes confidently will set you apart from other candidates.
✨Tip Number 3
Highlight your communication skills in conversations with NHS staff or during networking events. Being able to articulate your thoughts clearly is crucial for a role that involves advising patients over the phone.
✨Tip Number 4
Connect with current or former employees of NHS 24 on professional networks. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Dental Nurse Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dental Nurse Advisor. Review the job description carefully and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience as a Dental Nurse. Emphasise your communication skills, critical decision-making abilities, and any specific training related to dental triage or emergency services.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the NHS. Mention specific examples from your past work that demonstrate your ability to provide high-quality patient care and handle urgent situations.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at NHS 24
✨Showcase Your Communication Skills
As a Dental Nurse Advisor, excellent communication is key. Be prepared to demonstrate your ability to convey complex information clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully communicated with patients or colleagues.
✨Highlight Critical Decision-Making Experience
This role requires strong critical decision-making skills. Think of specific instances where you had to make quick decisions in a clinical setting. Discuss the thought process behind your decisions and the outcomes to illustrate your capability.
✨Familiarise Yourself with NHS 24 Services
Research NHS 24 and understand their services, especially the dental triage process. Being knowledgeable about their operations will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your clinical judgement and prioritisation skills. Practice responding to hypothetical situations you might encounter as a Dental Nurse Advisor, focusing on how you would assess and manage patient needs.
