Associate Director of Operations and Nursing in Glasgow

Are you a registered Nurse who can demonstrate a background in Senior Clinical and Operational Management? We are seeking a passionate and highly experienced candidate to provide professional clinical and operational leadership in our Digital Healthcare setting providing care to the public.

As our Associate Director of Operations and Nursing, you will be directly responsible and accountable for the clinical and operational service delivery KPIs, whilst providing professional clinical and operational expertise and advice to the NHS 24 Board and the Executive Team. As an NHS 24 Senior Management team member you will work in partnership with the Partner Health Boards and other significant key stakeholders and sponsors.

The successful candidate will have:

• Registered Nurse with current valid NMC registration
• Extensive Senior Clinical and Operational Management experience within the NHS across a range of service areas.
• Experience in leading large and diverse operations with clearly defined KPIs and performance frameworks.
• Extensive clinical decision making skills
• Evidence of effective change management
• Evidence of strong leadership
• Evidence of successful partnership working
• Extensive knowledge of clinical guidelines and standards
• Ability to think strategically, corporately and act as a team player.

NHS 24 is uniquely placed within Scotland's health and social care system. We provide a valued urgent care response 24 hours a day, 365 days a year and we are an integral part of the national out-of-hours care system. We provide clinical assessment and referral, health advice and information by telephone to the people of Scotland through a network of contact centres and digitally through NHS Inform, NHS 24 online and other channels. NHS 24 plays a key role within the NHS system, acting as a customer/patient gateway to the NHS in Scotland.

Our Frontline staff are based across five regional centres: Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centre. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

As NHS 24 is a national organisation there is an expectation that the post holder will work across Scotland when required. Aspects of the role can be delivered remotely; others may require travel across Scotland. A significant part of the role is to work closely with senior staff across NHS 24 and beyond while consistently demonstrating the NHS values.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.