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- Tasks: Lead a dynamic customer service team and ensure top-notch support for our clients.
- Company: Join NHBS, a leading online retailer in ecology and conservation.
- Benefits: Enjoy a competitive salary, generous holiday, health plan, and pension.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Fluent in English and German with strong leadership and communication skills.
- Other info: Opportunity for conservation volunteering and career growth in a passionate team.
The predicted salary is between 26000 - 28000 £ per year.
Location: Totnes
NHBS (www.nhbs.com) is a world-leading online retailer supplying ecology and conservation books and equipment to customers in the UK and around the world. In addition, the company publishes two conservation magazines and manufactures a range of ecological equipment at its on-site workshop.
We are seeking an experienced and dynamic Customer Service Supervisor to lead our customer support team, reporting to the Customer Service Manager. This role involves overseeing daily operations, ensuring excellent service delivery, and fostering a positive environment for both team members and clients. The successful candidate will be an effective people manager with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Fluency in English and German is essential.
Key Responsibilities- Organise and oversee the day-to-day operations of the customer service team
- Ensure customer queries are handled efficiently and professionally and that orders are processed promptly
- Train team members and create, maintain and deliver training materials and plans
- Plan daily rotas and manage workload allocation
- Monitor KPIs across the department to ensure our customers' needs are met
- Provide outstanding customer service, working independently, and leading a busy team
- Act as an escalation point for more serious customer service issues
- Take responsibility for the team in the absence of the Customer Service Manager
- Support/testing of new processes
- Take a leading role in improving efficiency and service standards across the department
- Report issues, insights and performance updates to the Customer Service Manager
- Proven experience in supervising or managing a customer service team
- Strong leadership skills with the ability to motivate and develop staff effectively
- Excellent written and verbal communication skills in English and German
- Experience using NetSuite or similar ERP systems
- Strong analytical skills with the ability to interpret data and identify trends
- A professional and calm approach to handling complex situations
- Excellent organisational skills and the ability to manage competing priorities
- Experience in analysing service metrics and implementing process improvements
This is an office-based role offering a salary of £26,000 to £28,000 per annum based on a 37.5 hour working week Monday to Friday. The role includes 33 days holiday p.a. including bank holidays, employee health plan, enhanced maternity and paternity leave, a generous company pension, free parking and refreshments. NHBS also offers each colleague up to three paid days for conservation volunteering each year.
How To ApplyTo apply, please send your CV and a cover letter to Lynne Littlewood, HRM, at . Closing date 20 January 2026.
About Us: Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying wildlife, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers worldwide. NHBS also manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect, and conserve the natural environment. The successful candidate will join a friendly and diverse team of 44 colleagues, working in a collaborative and supportive environment.
Customer Service Supervisor German Speaking in Totnes employer: nhbs
Contact Detail:
nhbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor German Speaking in Totnes
✨Tip Number 1
Get to know the company inside out! Research NHBS, their mission, and their products. This way, when you chat with them, you can show off your knowledge and passion for ecology and conservation.
✨Tip Number 2
Practice your communication skills in both English and German. Since this role requires fluency in both languages, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some examples of how you've led a team or improved service standards in the past. Be ready to share these during your interview to demonstrate your leadership skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at NHBS.
We think you need these skills to ace Customer Service Supervisor German Speaking in Totnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in managing teams and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've improved customer service in previous positions. We love a good story!
Show Off Your Language Skills: Since fluency in English and German is essential, make sure to showcase your language skills in both your CV and cover letter. We want to know how you can communicate effectively with our diverse clientele!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at NHBS!
How to prepare for a job interview at nhbs
✨Know Your Stuff
Before the interview, make sure you’re familiar with NHBS and its mission. Understand their products and services, especially in ecology and conservation. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team and improved service delivery.
✨Brush Up on Your Language Skills
Since fluency in German is essential, practice speaking and writing in German before the interview. Be ready to answer questions in both English and German, showcasing your communication skills and ability to handle customer queries in both languages.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage multiple priorities or handle complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
