At a Glance
- Tasks: Investigate and respond to technical complaints, ensuring clear communication and resolution.
- Company: Join NHBC's Consumer Affairs team in a supportive and collaborative environment.
- Benefits: Enjoy 27 days annual leave, enhanced pension, and flexible working options.
- Other info: Great career growth opportunities in a fast-paced, dynamic workplace.
- Why this job: Make a real difference by resolving customer issues and improving services.
- Qualifications: Experience in complaint handling and strong technical knowledge in building regulations.
The predicted salary is between 39000 - 42000 £ per year.
We’re looking for a Technical Complaints Handler to join our Consumer Affairs team at NHBC. In this role, you’ll review and respond to a range of complaints and enquiries received by Consumer Affairs, with a particular focus on technical complaints relating to NHBC’s Inspection Services and Building Control Services, while also supporting Claims complaints where required. Working closely with teams across the business, you’ll investigate concerns, assess evidence and provide clear, fair and timely responses to customers. This is a great opportunity for someone with complaint handling experience, strong technical knowledge and the ability to explain complex information in a straightforward and professional way.
What you’ll be doing:
- Investigating and responding to a range of complaints and enquiries received by Consumer Affairs, with a focus on technical complaints relating to Inspection and Building Control Services
- Reviewing evidence, assessing information and preparing clear written responses within agreed timescales
- Working closely with colleagues across Consumer Affairs, Inspections, Technical Operations and other teams to gather information and support complaint resolution
- Keeping complainants updated throughout the process and delivering a high standard of customer service
- Acting as a technical point of contact for the Consumer Affairs team on inspections, building control matters and Building Regulations queries
- Supporting the wider team with Claims complaints when required, helping to ensure fair outcomes and a consistent customer experience
- Identifying complaint trends and root causes to help drive service improvements
- Coaching and supporting colleagues within the Consumer Affairs team where needed
What we’re looking for:
- Previous complaint handling or dispute resolution experience
- Experience within the building or construction industry, with a strong understanding of technical issues
- Good knowledge of Building Regulations and associated guidance documents
- Ability to interpret technical information and explain it clearly to customers and stakeholders
- Strong written and verbal communication skills with a calm, empathetic and professional approach
- Excellent attention to detail and confidence reviewing evidence and making sound judgements
- A collaborative mindset with the ability to build strong relationships across teams
- Well organised, self-motivated and comfortable managing priorities in a fast-paced environment
- Ideally, experience in Building Control and/or a relevant qualification or professional membership
What we offer:
- 27 days annual leave + bank holidays
- Holiday purchase scheme
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Two days volunteer leave
- Enhanced maternity, paternity, adoption leave and pay for all new parents
We are a Disability Confident organisation committed to fair and inclusive recruitment. Our first step is to review applications to ensure candidates meet the essential criteria for the role. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.
Technical Complaints Handler employer: NHBC
NHBC is an excellent employer that values its employees by fostering a collaborative work culture in Milton Keynes, where teamwork and communication are at the forefront of our operations. We offer comprehensive training and development opportunities to ensure your professional growth while providing a supportive environment that prioritises customer service excellence. Join us to be part of a dedicated team committed to making a meaningful impact in the building and inspections sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Complaints Handler
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like NHBC, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Technical Complaints Handler at NHBC.
We think you need these skills to ace Technical Complaints Handler
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at NHBC
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
