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- Tasks: Manage and deliver complex claims while providing top-notch customer service.
- Company: Join NHBC, the market leader in new home warranties and insurance.
- Benefits: Enjoy 27 days leave, enhanced pension, and flexible working options.
- Why this job: Be part of a growing team that values innovation and personal development.
- Qualifications: Extensive claims management experience and strong communication skills required.
- Other info: Embrace a supportive, inclusive culture with opportunities for career growth.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50,000.00 - £55,000.00 (depending on experience) + 10% performance bonus
Working location: Milton Keynes (3 days in the office + 2 days WFH)
Employment Type: Full Time, Permanent
Job summary: The Senior Lead Claims Handler has primary responsibility for the management and successful delivery of large and/or complex claims cases. You will set both your own and others’ strategies for claims and manage each case until a satisfactory conclusion is achieved minimising claims leakage. Your focus will be on delivering the claims as quickly and efficiently as possible with exemplary levels of customer service. As a senior member of the team you will coach, support and mentor colleagues in the department to ensure satisfactory outcomes and high standards of service are achieved.
What you’ll be doing:
- Research and direct investigations on large/complex cases.
- Assess case validity; recommend where authority is exceeded.
- Authorise Rule 27 (NHBC taking over from builder).
- Manage and deliver claims to conclusion.
- Approve use of consultants and experts.
- Define, monitor, and update project plans with milestones.
- Set objectives and success measures (time, cost, customer).
- Provide direction, guidance, and support to project teams.
- Maintain accurate Large Loss Reports and pipelines.
- Manage triage and referrals to mitigate risk and guide strategy.
- Ensure compliance with FCA and Consumer Duty requirements.
- Identify and address personal learning and development needs.
- Manage risks in line with role and NHBC policies.
- Contribute to business strategy, objectives, and improvements.
- Deliver projects on time, within budget, and to quality standards.
- Evaluate project outcomes and conduct post-closure reviews.
- Undertake other senior-level tasks and projects as required.
What we are looking for:
- Have extensive knowledge and experience of claims management.
- Demonstrable administrative and project management skills.
- An understanding of the legal and regulatory framework within which NHBC operates.
- Will demonstrate an understanding of ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation.
- Will be an expert communicator (written and verbal) and be able to lead through positively influencing others to achieve results.
- Will have strong organisation, negotiation and problem-solving skills.
- Will be able to coach and mentor others.
Education and Qualifications:
- GCSE A-C English and Maths
- NVQ L3 or equivalent
What we offer:
- 27 days annual leave + bank holidays
- Holiday purchase scheme
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Two days volunteer leave
- Enhanced maternity, paternity, adoption leave and pay for all new parents
- + many more!
Who we are: At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us: As a modern, family‑friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey. Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey. We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.
Our inclusive culture: We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea‑sharing.
Senior Lead Claims Handler employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lead Claims Handler
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NHBC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims management. Think about how your experience aligns with their needs, especially around coaching and mentoring others.
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled complex claims in the past, focusing on your strategies and outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior Lead Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your claims management expertise and any relevant project management skills to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Lead Claims Handler role. Share specific examples of how you've successfully managed complex claims and led teams in the past.
Showcase Your Communication Skills: As an expert communicator, your written application should demonstrate clarity and professionalism. Make sure to proofread for any errors and keep your language engaging and concise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at NHBC!
How to prepare for a job interview at NHBC
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims management, especially large and complex cases. Be ready to discuss specific examples from your experience that demonstrate your ability to manage claims effectively and deliver results.
✨Showcase Your Leadership Skills
As a Senior Lead Claims Handler, you'll be expected to coach and mentor others. Prepare to share instances where you've successfully led a team or influenced colleagues positively. Highlight your communication skills and how you’ve navigated challenges in a leadership role.
✨Understand the Regulatory Landscape
Familiarise yourself with the legal and regulatory framework relevant to NHBC. Be prepared to discuss how you ensure compliance in your work and how you’ve handled situations where regulations impacted claims management.
✨Demonstrate Problem-Solving Prowess
Expect questions that assess your problem-solving abilities. Think of examples where you identified risks and implemented strategies to mitigate them. Show how your organisational skills have helped you manage projects efficiently and meet deadlines.
