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For Companies At a Glance
- Tasks: Review claims, provide feedback, and support team development.
- Company: NHBC is the market leader in new home warranties and insurance.
- Benefits: Enjoy 27 days leave, enhanced pension, and flexible working options.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Experience in claims handling or quality assurance; strong communication skills required.
- Other info: Join a diverse team committed to raising standards in house building.
The predicted salary is between 28000 - 35000 £ per year.
NHBC is on a mission to raise standards in house building — and we’re looking for a Quality Assurance Assessor to help drive real improvements in how we support homeowners. You’ll be reviewing claims cases and calls, spotting trends, and working closely with colleagues to raise quality across the Claims team. If you’re passionate about great service, love detail, and enjoy helping others develop, this is your chance to make a real impact in the journey to better, more consistent customer outcomes.
What You’ll Be Doing
- Reviewing live and historic claims cases and calls to assess quality and consistency
- Giving direct feedback and coaching to colleagues to help them continuously improve
- Working on QA projects and sharing insights with the wider team
- Collaborating with Trainers and Team Leaders to identify and address skill gaps
- Tracking and logging quality reviews in our QA system
- Supporting training delivery and helping new joiners with onboarding QA checks
What We’re Looking For
- Previous experience in claims handling, complaints, or quality assurance
- Great communicator – someone who’s confident giving feedback and coaching others
- Detail-driven with strong organisation skills and a positive, proactive attitude
- Comfortable using Excel and working with data to spot patterns or issues
- Someone who’s adaptable, collaborative, and committed to delivering top-tier service
- Bonus if you’ve used QA tools or systems before
What We Offer
- 27 days annual leave + bank holidays
- Holiday purchase scheme
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Two days volunteer leave
- Enhanced maternity, paternity, adoption leave and pay for all new parents
- Many more!
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
Quality Assurance Assessor employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Assessor
✨Tip Number 1
Familiarise yourself with NHBC's mission and values. Understanding their commitment to raising standards in house building will help you align your responses during interviews and demonstrate your passion for quality assurance.
✨Tip Number 2
Brush up on your data analysis skills, especially with Excel. Being able to spot trends and issues in claims cases is crucial for this role, so showcasing your analytical abilities can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided feedback and coaching in previous roles. NHBC values great communication, so being ready to discuss your experiences in helping others improve will highlight your suitability for the position.
✨Tip Number 4
Network with current or former NHBC employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Quality Assurance Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, complaints, or quality assurance. Use specific examples that demonstrate your attention to detail and communication skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for improving customer service and how your previous experiences align with the role. Mention your adaptability and collaborative spirit, as these are key traits NHBC is looking for.
Showcase Your Skills: Emphasise your organisational skills and familiarity with Excel or QA tools. Provide examples of how you've used data to identify trends or issues in past roles, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Assurance Assessor.
How to prepare for a job interview at NHBC
✨Showcase Your Attention to Detail
As a Quality Assurance Assessor, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your keen eye for detail made a difference in quality outcomes.
✨Demonstrate Your Communication Skills
Since the role involves giving feedback and coaching colleagues, practice articulating your thoughts clearly. You might be asked to provide constructive feedback during the interview, so think of how you would approach this in a real scenario.
✨Familiarise Yourself with QA Tools
If you've used any QA tools or systems before, make sure to mention them. If not, do some research on common QA tools in the industry and be ready to discuss how you would adapt to using new systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to claims handling and quality assurance. Think through potential scenarios and how you would approach them, focusing on problem-solving and collaboration.
