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- Tasks: Manage complex claims and ensure exceptional customer service.
- Company: Leading UK insurance provider with a focus on customer satisfaction.
- Benefits: Flexible working, robust benefits package, and career development opportunities.
- Why this job: Be the key contact for customers and make a real difference in their claims experience.
- Qualifications: Experience in claims handling, strong project management, and excellent communication skills.
- Other info: Hybrid role offering a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading insurance provider in the UK seeks a Lead Claims Handler to manage complex claims effectively while ensuring exceptional customer service. You will act as the main contact for customers on larger claims, collaborating with builders and contractors to ensure satisfaction and timely resolutions.
The ideal applicant will have:
- Substantial claims handling experience
- Strong project management skills
- Outstanding communication skills
This full-time role offers flexible working opportunities alongside a robust benefits package.
Lead Claims Handler — Hybrid, Complex Claims Strategy in Milton Keynes employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Claims Handler — Hybrid, Complex Claims Strategy in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Lead Claims Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complex claims handling. We recommend role-playing with a friend or using online resources to sharpen your responses. The more confident you are, the better you'll connect with potential employers!
✨Tip Number 3
Showcase your project management skills! When discussing your experience, highlight specific examples where you've successfully managed complex claims. This will demonstrate your ability to handle the responsibilities of the Lead Claims Handler position.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team, which can set you apart from other candidates.
We think you need these skills to ace Lead Claims Handler — Hybrid, Complex Claims Strategy in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims handling and project management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead Claims Handler position. Share specific examples of how you've managed complex claims and delivered exceptional customer service.
Show Off Your Communication Skills: As an outstanding communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to proofread for any errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NHBC
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of complex claims handling. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you resolved them. This will show your depth of experience and understanding of the role.
✨Show Off Your Communication Skills
As a Lead Claims Handler, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you explain complex claims to customers or collaborate with contractors, showcasing your ability to simplify information.
✨Demonstrate Project Management Prowess
Highlight your project management skills by discussing how you've successfully managed multiple claims simultaneously. Prepare examples that illustrate your organisational abilities and how you prioritise tasks to ensure timely resolutions.
✨Emphasise Customer Satisfaction
Since exceptional customer service is crucial, think of instances where you've gone above and beyond for clients. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction and how it aligns with the company's values.
