NHBC in Milton Keynes is seeking a Complaints Officer to manage a personal caseload and deliver fair outcomes. You will investigate complaints from initial review through final decision, liaising with claims, customer services and underwriting to gather information and challenge outcomes where needed.
The role requires strong analytical and communication skills, a customer-focused approach, and knowledge of regulatory DISP rules.
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Complaints Investigator – Regulated Claims (Hybrid) in Milton Keynes employer: NHBC
At NHBC, we are proud to be a modern, family-friendly employer located in Lichfield, offering a dynamic work environment that prioritises employee growth and development. With a comprehensive benefits package, including generous leave, enhanced pension schemes, and opportunities for continuous training, we empower our team to thrive while making a meaningful impact in the housebuilding sector. Join us to be part of an inclusive culture that values diversity and supports flexible working arrangements, ensuring you can balance your professional and personal life effectively.
