At a Glance
- Tasks: Provide top-notch support to builders and developers, solving problems and managing documentation.
- Company: Join NHBC, the market leader in new home warranties and insurance.
- Benefits: Enjoy 27 days leave, enhanced pension, medical insurance, and employee discounts.
- Other info: Flexible working options and an inclusive culture await you!
- Why this job: Be part of a growing team that values your skills and offers career growth.
- Qualifications: Strong admin skills, confident communication, and a proactive approach are essential.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Job role: Customer Support Co-ordinator (Business Support Officer)
Salary: £28,000 + 6% performance bonus
Working location: Belfast Office
Employment type: Full time, Permanent
Job summary:
Customer Support Co-ordinator (also know as: Business Support Officer)
NHBC Northern Ireland is seeking a highly organised and customer-focused individual to join our Belfast team. This varied role involves supporting builders, developers and internal colleagues, handling enquiries, guiding customers through NHBC processes and ensuring accurate administration.
You will work daily within NHBC’s Fusion digital system, which underpins all our operational activity. Full training will be provided, including a formal induction and extensive system training at both our Belfast office and Head office in Milton Keynes.
This role also includes providing PA cover support to the Northern Ireland Director PA with their builder customer relationship management activities.
What you’ll be doing:
- Support customers via phone, email and online channels.
- Use NHBC’s Fusion digital system to manage workflow and documentation.
- Assist with administration of Northern Ireland new housing developments in line with NHBC processes.
- Provide PA-style support to the Director.
- Work collaboratively with Customer Services, Underwriting, Inspection and Technical teams.
What we’re looking for:
- Strong customer service skills.
- Confident communication and organisational ability.
- Digital confidence with MS Office and Copilot.
- A positive, team‑focused attitude.
- Ability to balance a busy, varied workload
What we offer
Our benefits package includes:
- 27 days annual leave + bank holidays
- holiday purchase scheme
- enhanced pension scheme (up to 10.5%)
- life assurance
- subsidised private medical insurance
- employee discounts platform
- two days volunteer leave
- enhanced maternity, paternity, adoption leave and pay for all new parents
Customer Support Co-ordinator in Belfast employer: NHBC
At NHBC, we are committed to providing a supportive and inclusive work environment in our Belfast office, where our Customer Support Co-ordinator role plays a vital part in delivering exceptional service to our clients. With a comprehensive benefits package, including generous annual leave, enhanced pension schemes, and opportunities for personal and professional growth, we empower our employees to thrive while maintaining a healthy work-life balance. Join us in our mission to raise the standards of house building and protect homeowners, all while being part of a dynamic team that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Co-ordinator in Belfast
✨Tip Number 1
Get to know the company inside out! Research NHBC's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Co-ordinator in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Co-ordinator role. Highlight your relevant experience in customer support and administration, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your confident written and verbal skills. Use clear and concise language in your application to reflect how you would interact with our customers.
Highlight Problem-Solving Abilities:We love proactive problem solvers! Share examples in your application where you've successfully resolved issues or improved processes in previous roles. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at NHBC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Co-ordinator role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like handling calls and managing documentation.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with difficult situations or unhappy customers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems in a customer support setting. Think of scenarios where you took ownership of a query and how you ensured a timely resolution.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
