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- Tasks: Manage claims from start to finish, ensuring exceptional customer support.
- Company: Join NHBC, the market leader in new home warranties and insurance.
- Benefits: Enjoy 27 days leave, enhanced pension, life assurance, and flexible working options.
- Why this job: Be part of a growing team that values personal development and inclusivity.
- Qualifications: Experience in customer service and insurance claims handling is essential.
- Other info: Opportunity for training and professional qualifications in a supportive environment.
The predicted salary is between 28400 - 29500 £ per year.
As a Customer Experience Consultant, you will manage a caseload from validity through to the conclusion of the claim. Your responsibilities will revolve around providing exceptional service and support during the claims process, ensuring that customer’s needs are met, and their concerns are addressed promptly and efficiently. Working collaboratively with others you will need to communicate and liaise with Claims Investigators, keeping the customer informed throughout the process. The primary purpose of the role is to ensure the smooth and effective management of a claim to closure.
What you’ll be doing:
- Proactive management of claims with regular touch points with your customer.
- Working to internal Service Level Agreements.
- Support the standard claims workstreams whenever customer demand requires you to do so, or upon the request of a Team Leader.
- Ensure understanding and adherence to Treating Customers Fairly requirements.
- Ownership and adherence to internal and external policies, procedures, and governance.
- Opportunity to help improve internal processes, practices and activities within the team.
What we’re looking for:
- Working with housing associations or managing agents.
- Experience within a customer service environment.
- Insurance claims handling experience.
- Good communication skills both verbal and written.
- Excellent organisation, attention to detail, multi-tasking, and problem-solving skills.
What we offer:
- 27 days annual leave + bank holidays.
- Holiday purchase scheme.
- Enhanced pension scheme (up to 10.5%).
- Life assurance.
- Subsidised private medical insurance.
- Employee discounts platform.
- Two days volunteer leave.
- Equalised maternity, paternity, adoption leave and pay for all new parents.
- + many more!
Our inclusive culture:
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
Claims Home Insurance - Customer Experience Consultant employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Home Insurance - Customer Experience Consultant
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in home insurance. Understanding the nuances of claims handling will help you speak confidently about your experience and how you can contribute to the team.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role focuses heavily on customer experience, demonstrating your ability to manage customer relationships effectively will set you apart.
✨Tip Number 3
Research NHBC’s values and mission. Being able to articulate how your personal values align with theirs will show that you are not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare questions that reflect your interest in improving internal processes. This shows initiative and a proactive mindset, which are key traits for a Customer Experience Consultant.
We think you need these skills to ace Claims Home Insurance - Customer Experience Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and insurance claims handling. Use specific examples that demonstrate your communication skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the claims process. Mention how your previous experiences align with the responsibilities of the Customer Experience Consultant role.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and problem-solving abilities. These are crucial for managing claims effectively and ensuring customer satisfaction.
Show Enthusiasm for the Company: Research NHBC and express your enthusiasm for their mission to raise standards in house building. Mention any specific aspects of their culture or values that resonate with you in your application.
How to prepare for a job interview at NHBC
✨Understand the Claims Process
Familiarise yourself with the claims process, especially in home insurance. Be prepared to discuss how you would manage a claim from start to finish, highlighting your organisational skills and attention to detail.
✨Showcase Your Customer Service Skills
Since this role revolves around customer experience, be ready to share examples of how you've provided exceptional service in previous roles. Highlight your communication skills and ability to address customer concerns effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or improved processes. This will show your potential employer that you can handle challenges and contribute to enhancing internal practices.
✨Emphasise Team Collaboration
This role requires working closely with others, so be sure to mention your experience in collaborative environments. Discuss how you’ve worked with teams in the past to achieve common goals, particularly in a customer service context.
