Business Support Advisor

Overview

Job role: Business Support Advisor

Salary: £22,500 – £27,500 + up to 6% bonus per annum

Working location: Milton Keynes

Employment type: Full time, permanent

Job summary:

Are you ready to play a pivotal role within our Business Support & Improvement Team? NHBC is looking for a proactive and experienced Business Support Advisor to provide top-notch service and support across various operational areas, ensuring we meet our goals and deliver exceptional customer experiences. This is your chance to play a pivotal role in raising standards in house building and protecting homeowners, all while working in a vibrant and inclusive environment.

Responsibilities

What you’ll be doing

• Handle calls, emails, and enquiries from builders, developers, and NHBC staff, becoming the trusted point of contact.
• Process Building Control Notices and Energy Performance Certificates, ensuring everything runs smoothly.
• Assist managers with secretarial tasks, including diary and travel coordination, making their lives easier.
• Manage outgoing post and consultations with authorities, keeping everyone in the loop.
• Maintain communication with departments, ensuring tasks are completed efficiently and effectively.
• Coordinate the transfer of information between customers and professional bodies, ensuring seamless operations.
• Review technical documents to understand and meet customer needs.
• Keep accurate records and chase outstanding information, ensuring nothing falls through the cracks.
• Update department content on the internal company website and identify opportunities for improving efficiency.
• Support team projects and new processes, bringing your unique skills to the table.

Qualifications

What we’re looking for

• Minimum of 2 years senior secretarial and administration experience
• Experience in a busy operational support environment
• Excellent communication and organizational skills, able to work accurately under pressure.
• Self-motivated, adaptable, and a team player who can manage their workload effectively.
• Proactive with problem-solving skills and a keen eye for detail.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• Holiday purchase scheme
• Enhanced pension scheme (up to 10.5%)
• Life assurance
• Subsidised private medical insurance
• Employee discounts platform
• Two days volunteer leave
• Enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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