At a Glance
- Tasks: Coordinate field service operations and provide top-notch customer support.
- Company: Join a dynamic team focused on exceptional service and collaboration.
- Benefits: Enjoy training opportunities, company events, and long service awards.
- Other info: Flexible shift pattern with great work-life balance.
- Why this job: Be the friendly face of IT solutions and make a real difference for customers.
- Qualifications: Experience in admin roles; customer service skills are a plus.
The predicted salary is between 31500 - 38500 £ per year.
DescriptionnGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role. Scheduling or first-line help desk analyst experience is desirable but not essential.
A successful Field Service Co-ordinator will have various pre-requisite skills that typically include:
- Experience working with software: such as Google Maps, Word, Outlook, and Excel.
- Customer Service: Excellent skills, alongside the ability to communicate accurately and in a timely manner.
- Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.
- Conflict Resolution: Quickly resolve scheduling and SLA conflicts.
- Professional Communication: Polite and professional interaction with peers.
- Autonomous Working: Prioritise workload and act on own initiative.
- Geographical Knowledge: Understanding of UK geography.
Well versed in IT, you will have an understanding of network alongside computer hardware and Windows desktop support. Ideally, you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.
Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.
Job Types: Full-time, Permanent
Pay: £27,178.00 per year
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.
- Long Service Awards: Rewarding our employees with service awards.
Field Service Coordinator in Tipton employer: nGeneration
nGeneration is an exceptional employer that prioritises work-life balance, offering sociable hours and generous time off during holidays, making it ideal for those in the hospitality sector seeking a fulfilling career. With a strong emphasis on employee growth through continuous training and a vibrant work culture enriched by team events, you will not only thrive professionally but also enjoy a supportive community. Join us in Doncaster, where your expertise in stocktaking will be valued and rewarded, while you help local businesses enhance their profitability.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Coordinator in Tipton
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to nGeneration as a field sales pro!
✨Scout Out the Competition
Research potential competitors for nGeneration and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up nGeneration’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Coordinator in Tipton
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at nGeneration, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at nGeneration, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at nGeneration.
How to prepare for a job interview at nGeneration
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that nGeneration offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in nGeneration but also helps you get a feel for whether you’d thrive in that environment.
