At a Glance
- Tasks: Coordinate field service operations and provide top-notch customer support.
- Company: Join a dynamic team focused on exceptional service and collaboration.
- Benefits: Enjoy training opportunities, company events, and long service awards.
- Other info: Flexible shift pattern with great work-life balance.
- Why this job: Be the friendly face of IT solutions and make a real difference for customers.
- Qualifications: Experience in admin roles; customer service skills are a plus.
The predicted salary is between 31500 - 38500 £ per year.
DescriptionnGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role. Scheduling or first-line help desk analyst experience is desirable but not essential.
A successful Field Service Co-ordinator will have various pre-requisite skills that typically include:
- Experience working with software: such as Google Maps, Word, Outlook, and Excel.
- Customer Service: Excellent skills, alongside the ability to communicate accurately and in a timely manner.
- Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.
- Conflict Resolution: Quickly resolve scheduling and SLA conflicts.
- Professional Communication: Polite and professional interaction with peers.
- Autonomous Working: Prioritise workload and act on own initiative.
- Geographical Knowledge: Understanding of UK geography.
Well versed in IT, you will have an understanding of network alongside computer hardware and Windows desktop support. Ideally, you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.
Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.
Job Types: Full-time, Permanent
Pay: £27,178.00 per year
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.
- Long Service Awards: Rewarding our employees with service awards.
Field Service Coordinator in Tipton employer: nGeneration
nGeneration is an exceptional employer that prioritises work-life balance, offering sociable hours and generous time off during holidays, making it ideal for those in the hospitality sector seeking a fulfilling career. With a strong emphasis on employee growth through continuous training and a vibrant work culture enriched by team events, you will not only thrive professionally but also enjoy a supportive community. Join us in Doncaster, where your expertise in stocktaking will be valued and rewarded, while you help local businesses enhance their profitability.
