At a Glance
- Tasks: Be the friendly face of our Field Service team, solving IT issues and keeping customers updated.
- Company: Join nGeneration, a company that values service and teamwork.
- Benefits: Enjoy competitive pay, training opportunities, and fun team events.
- Other info: Flexible 3 days on, 3 days off shifts with great career growth potential.
- Why this job: Make a real difference by helping customers and enhancing your skills.
- Qualifications: Previous admin experience and excellent customer service skills are a plus.
The predicted salary is between 22000 - 30000 £ per year.
nGeneration are looking for an enthusiastic and personable Field Service Administrator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or elevate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role. Scheduling or first-line help desk analyst experience is desirable but not essential.
A successful Field Service Administrator will have various pre-requisite skills that typically include:
- Experience working with software such as Google Maps, Word, Outlook, and Excel
- Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner
- Organisational abilities along with experience of working in a pressurised environment
- Ability to quickly resolve any scheduling and SLA conflicts
- Professionalism to communicate in a polite and professional manner with peers
- Ability to work autonomously, prioritising own workload and acting on own initiative
- A good understanding of UK geography is required
- Well versed in IT, you will have an understanding of network alongside computer hardware and Windows desktop support
- Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously
Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.
Job Types: Full-time, Permanent
Pay: £25,557.00 per year
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.
- Long Service Awards: Rewarding our employees with service awards.
Field Service Administrator in Tipton employer: nGeneration
nGeneration in Tividale is an excellent employer, offering a dynamic work environment where employees can thrive in their roles as Service Desk Analysts. With a strong emphasis on training and development, alongside generous annual leave and a vibrant culture filled with regular events, nGeneration fosters both personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment in IT support and hospitality tech.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Administrator in Tipton
✨Tip Number 1
Get to know the company! Research nGeneration and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can demonstrate your friendly and helpful demeanour. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Brush up on your organisational skills! Being able to juggle multiple tasks is key for a Field Service Administrator. Use tools like calendars or task lists to show how you manage your time effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at nGeneration.
We think you need these skills to ace Field Service Administrator in Tipton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your personality shine through! We’re looking for someone who’s not just qualified but also genuinely excited about joining our Field Service team. A friendly tone can go a long way in making a great first impression.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in administrative roles or customer service. If you've worked with software like Google Maps, Word, or Excel, mention it! We want to see how your skills align with what we need.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the professional manner we value in our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at nGeneration
✨Know Your Software
Familiarise yourself with Google Maps, Word, Outlook, and Excel before the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or helped customers feel valued, as this is crucial for a Field Service Administrator.
✨Demonstrate Organisational Abilities
Be ready to talk about how you manage your workload and prioritise tasks, especially in a busy environment. Share specific strategies you use to stay organised and handle multiple responsibilities.
✨Brush Up on UK Geography
Since understanding UK geography is important for this role, take some time to review key locations and routes. This knowledge will help you demonstrate your readiness to assist with scheduling and logistics.
