At a Glance
- Tasks: Support the installation of EPOS equipment and train staff in various hospitality settings.
- Company: Join nGeneration, a leader in retail and hospitality tech support for over 22 years.
- Benefits: Enjoy 28 days annual leave, a company car, and continuous training opportunities.
- Other info: Dynamic role with excellent career growth and vibrant company culture.
- Why this job: Travel, meet new people, and make a real impact in the hospitality industry.
- Qualifications: Full UK driving license, EPOS experience, and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a proactive, customer focused individual to support the installation and implementation of retail and hospitality EPOS equipment. The role also involves the coaching and support of staff from a variety of backgrounds, including pubs, restaurants, kitchens and cafes. This would suit an individual who enjoys being on the road, having a variety of work environments and is customer driven. Full support and training will be provided to successful applicants. This role also includes a company car.
Summary of Main Responsibilities and Activities:
- Attend customer sites in line with your schedule of works to conduct implementation services.
- Conduct system coaching and training in line with the specification of the customer IT solutions.
- Provide Go Live Support to the management and staff of the site.
- Complete all site-specific documentation to include site sign off and report site issues to Project Hub.
- Build excellent customer relationships whilst on site.
- Comply with all company business processes and procedures.
- Conducting other tasks within the business may be required from time to time.
Candidate Requirements:
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About the Company:
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Working Away: You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Type: Permanent. Salary: £25,214.00 per year
Benefits:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.
- Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use.
EPOS Tech Implementer / Trainer in Tipton employer: nGeneration
nGeneration is an exceptional employer that prioritises employee growth and work-life balance, offering comprehensive training opportunities and a generous 28 days of annual leave. With a vibrant work culture fostered through team events and a fully expensed company car, employees enjoy a supportive environment that encourages collaboration and personal development while working across diverse retail and hospitality settings.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Tech Implementer / Trainer in Tipton
✨Tip Number 1
Get to know the company inside out! Research nGeneration and their values, especially how they support the retail and hospitality sectors. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on scenarios! Since the role involves training and implementation, think about how you would approach coaching someone on EPOS systems. Practising these scenarios can help you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at nGeneration. Don’t miss out on this opportunity!
We think you need these skills to ace EPOS Tech Implementer / Trainer in Tipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the EPOS Tech Implementer role. Highlight any relevant customer service experience and IT knowledge, especially in hospitality settings.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service and your proactive approach. Mention specific examples of how you've successfully trained or supported others in tech environments.
Show Off Your Driving Skills:Since a full UK manual driving licence is a must, don’t forget to mention your driving experience. If you’ve travelled for work before, share those stories to show you’re ready for the road!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at nGeneration
✨Know Your EPOS Inside Out
Make sure you brush up on your EPOS knowledge before the interview. Understand the different systems and how they work, especially in retail and hospitality settings. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully dealt with customers in the past. Highlight your ability to build relationships and provide support, as this will resonate well with the interviewers.
✨Be Ready for On-the-Road Scenarios
Since the job involves travelling and working in various environments, think of scenarios where you've adapted quickly to new situations. Share stories that demonstrate your flexibility and willingness to go the extra mile for customers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
