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For Companies At a Glance
- Tasks: Manage customer accounts and ensure satisfaction with our IT solutions.
- Company: Join nGeneration, a leader in IT services for hospitality and retail.
- Benefits: Competitive salary, 28 days holiday, and a contributory pension scheme.
- Why this job: Be the key contact for clients and make a real impact on their experience.
- Qualifications: Experience in IT implementation or field service roles preferred.
- Other info: Dynamic role with opportunities for growth and recognition.
The predicted salary is between 28800 - 38400 £ per year.
Company Overview
Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
Position Overview
As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.
Key Objectives
- Serve as the liaison between the customer and the nGeneration Managing Director.
- Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.
Main Responsibilities
- Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
- Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
- Attend customer head office on a weekly basis as required.
- Act as an escalation point for support issues from the customer.
- Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
- Arrange and chair weekly internal management departmental meetings.
- Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.
Key Tasks
- Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
- Act as the first point of contact for customer requests, queries, and escalations.
- Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
- Understand nGeneration’s contractual obligations to ensure compliance at all times.
- Thoroughly investigate customer complaints and provide recommendations for improvement.
- Identify opportunities for revenue growth for nGeneration.
Skills and Attributes
- Previous experience in a field-based IT implementation or field service role preferred.
- Previous experience in EPOS, a good understanding of technology in hospitality.
- Understanding of IT implementation or field service roles within the hospitality or retail industry.
- Strong verbal and written communication skills.
- Confident and outgoing personality with the ability to work under pressure.
- Excellent project management, planning, and organisational skills.
- Positive attitude with a can-do approach to problem-solving.
- High attention to detail and ability to work both independently and as part of a team.
- Competent in Microsoft Excel, Word, and Outlook.
Remuneration and Conditions
- Salary: £32,000 per annum
- Full-time, Permanent position
- Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
- Expenses reimbursed in line with company policy
- 28 Days Holiday including Bank Holidays
- Contributory Workplace Pension scheme
- Employee recognition awards and benefits
Customer Relationship Manager in Tipton employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Tipton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in IT implementation and customer service. Share specific examples of how you've improved customer satisfaction or solved problems in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like nGeneration, and express your interest in working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! We at StudySmarter encourage you to submit your application directly on our platform. It’s a straightforward process, and it shows you’re serious about joining the team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Relationship Manager in Tipton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your relevant experience in IT services and customer management, showing us why you're the perfect fit for nGeneration.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, use your application to demonstrate these abilities. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Problem-Solving Skills: We love a can-do attitude! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you’re proactive and ready to handle customer escalations effectively.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at nGeneration
✨Know Your Customer
Before the interview, dive deep into understanding nGeneration's clients and their needs. Familiarise yourself with the hospitality and retail sectors they serve, and think about how you can enhance customer relationships based on their specific challenges.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, strong communication is key. Prepare examples of how you've effectively managed client communications in the past. Be ready to demonstrate your verbal and written skills during the interview, as this will be crucial for the role.
✨Highlight Your Problem-Solving Abilities
Think of instances where you've successfully resolved customer complaints or improved service delivery. Be prepared to discuss these scenarios in detail, showcasing your positive attitude and can-do approach to problem-solving.
✨Understand the Role's Requirements
Review the job description thoroughly and align your experiences with the key responsibilities listed. Be ready to discuss how your previous roles have prepared you for managing customer accounts and ensuring compliance with contractual obligations.
