At a Glance
- Tasks: Install, maintain, and troubleshoot technical equipment at client sites.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Enjoy a company van, fuel card, training, and generous annual leave.
- Other info: Dynamic work culture with exciting team events and growth opportunities.
- Why this job: Be on the road, solve tech issues, and make a real difference.
- Qualifications: Experience in IT installations or EPoS systems preferred but not essential.
The predicted salary is between 28678 - 28678 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
Your duties as Field Service Engineer will include:
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
Home location required: Tamworth & surrounding area.
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
Salary: £28,678 per annum (Including On-Call Supplement)
Job Type: Full-Time, Permanent
Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
Please note: Candidates will need a clean Full UK Manual Driver's License, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.
About the company: nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing.
Requirements:
- Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
- Essential requirement: Willingness to travel to client sites daily.
- Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
- Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience:
- 1 year of IT support experience (preferred)
- 1 year of EPoS experience (preferred)
Licence/Certification:
- UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
Willingness to travel: 100% (preferred)
Excellent communication skills (both written and verbal)
Benefits:
- Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
- 19.6 Days Annual Leave: We offer a generous annual leave allowance of 19.6 days inclusive of bank holidays.
- Company Events and Team Parties: Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Employee of the Quarter: The company runs a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees.
Field Service Technician in Tamworth employer: nGeneration
nGeneration is an exceptional employer that prioritises employee satisfaction and growth, offering a supportive work culture where continuous learning is encouraged. With a generous benefits package including a company van, fuel card, and 19.6 days of annual leave, employees enjoy a healthy work-life balance while being part of a dynamic team that celebrates achievements through regular events and recognition programmes. Located in Tipton, our state-of-the-art HQ serves as a hub for innovation and collaboration, making it an ideal place for Field Service Technicians to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on nGeneration. Understand their values, services, and the tech they work with. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves fixing hardware and software issues, brush up on your technical knowledge. Maybe even set up a mock scenario where you have to troubleshoot a common problem. It’ll give you confidence during the interview.
✨Tip Number 3
Show off your client interaction skills! Think of examples from your past experiences where you’ve successfully communicated with clients or resolved their issues. This is key for a Field Service Technician, so make sure to highlight these moments.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Field Service Technician in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight any relevant experience with EPoS systems, IT installations, or troubleshooting hardware. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and your technical mindset.
Show Off Your Communication Skills:Since client interaction is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at nGeneration!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip and pin devices, and other technical equipment mentioned in the job description. Being able to discuss specific hardware and troubleshooting methods will show that you're prepared and knowledgeable.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, think of examples from your past experiences where you've successfully communicated with clients or resolved their issues. Be ready to demonstrate your excellent communication skills during the interview.
✨Prepare for On-Site Scenarios
Expect questions about how you would handle on-site challenges, like troubleshooting network issues or performing equipment swaps. Practise articulating your thought process and problem-solving strategies to showcase your technical mindset.
✨Highlight Your Flexibility and Travel Readiness
This job requires daily travel and sometimes overnight stays, so be prepared to discuss your willingness to travel. Share any relevant experiences that demonstrate your adaptability and readiness to work in various locations.
