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For Companies At a Glance
- Tasks: Lead the Staging and Configuration Team, ensuring smooth operations and server management.
- Company: nGeneration has over 22 years of experience supporting the retail and hospitality industry.
- Benefits: Enjoy 28 days annual leave, training opportunities, and fun company events.
- Why this job: Join a dynamic team in a vibrant culture that values work-life balance and personal growth.
- Qualifications: Microsoft Certified Professional with experience in technical management and strong IT knowledge required.
- Other info: Work from our brand-new HQ in Dudley, with a focus on collaboration and support.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our \’Brand-New\’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a \’20,000\’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company\’s other activities, such as on-site repairs, support hub, staging and warehousing. All of the \’behind the scenes\’ staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
KEY OBJECTIVES
To manage the Staging and Configuration Team, ensuring efficient operations, accurate server maintenance, and compliance with company processes and documentation requirements.
Main Responsibilities
- Lead, manage, and support the Staging and Configuration Team to meet business objectives.
- Oversee the creation and maintenance of departmental processes and documentation.
- Manage server infrastructure (both physical and virtual) and associated assets/software.
- Ensure efficient staging processes, including image creation, version control, and deployment.
- Facilitate communication and collaboration with other departments to improve workflows.
- Provide technical support and consultation as required.
KEY TASKS
Documentation & Reporting
- Develop and maintain process documentation, certifications, and incident reports.
- Establish and monitor KPI metrics for the team.
- Keep accurate records of daily systems builds and maintain change control processes.
- Assist in the Staging of Kit when required to meet deadlines.
Server & Asset Management
- Manage all departmental assets, including hardware and software.
- Oversee the maintenance and security of servers and system images.
Staging Process
- Control image versioning and maintain amendment logs.
- Maintain configuration management processes with version control.
- Ensure staging certificates are issued with every job and archived for reference.
- Implement thorough testing and sign-off procedures for all equipment.
Team Management
- Plan workloads and allocate tasks to meet deadlines and customer requirements.
- Ensure all team members complete necessary documentation and sign-offs.
- Maintain departmental standards, including cleanliness, backups, and system checks.
Ad Hoc Support
- Provide technical input on new products.
- Attend customer meetings (on-site or off-site) as needed.
- Support other departments during peak demand periods.
Requirements
Skills & Attributes
- Microsoft Certified Professional
- Experience in a similar technical management role.
- IT-based qualification or equivalent hands-on experience.
- Strong knowledge of IT retail systems and Microsoft products.
- Working knowledge of network switches and configuration.
- Proven team management skills.
- Excellent verbal and written communication abilities across all levels.
- Calm under pressure with a solutions-focused mindset.
Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That\’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams\’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
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Staging and Configuration Manager employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staging and Configuration Manager
✨Tip Number 1
Familiarise yourself with the latest trends in server management and staging processes. Understanding current technologies and methodologies will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-paced industry.
✨Tip Number 2
Network with professionals in the IT services sector, especially those who have experience in hospitality and retail. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss your team management experiences in detail. Be ready to share specific examples of how you've successfully led teams, managed workloads, and improved processes, as these are key aspects of the Staging and Configuration Manager role.
✨Tip Number 4
Research nGeneration's company culture and values. Tailoring your approach to align with their emphasis on teamwork and continuous learning will show that you’re a good fit for their environment, making you a more attractive candidate.
We think you need these skills to ace Staging and Configuration Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Staging and Configuration Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical management experience, knowledge of IT retail systems, and any Microsoft certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to lead a team and manage server infrastructure effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at nGeneration
✨Understand the Company and Its Culture
Before your interview, take some time to research nGeneration and its role in the hospitality and retail industry. Familiarise yourself with their values, mission, and recent projects. This will help you align your answers with their culture and demonstrate your genuine interest in the company.
✨Showcase Your Technical Expertise
As a Staging and Configuration Manager, you'll need to highlight your technical skills, especially in server management and IT systems. Be prepared to discuss your experience with Microsoft products, network switches, and any relevant certifications. Use specific examples from your past roles to illustrate your capabilities.
✨Demonstrate Leadership and Team Management Skills
Since this role involves managing a team, be ready to share your experiences in leading and supporting teams. Discuss how you've successfully allocated tasks, maintained standards, and fostered collaboration in previous positions. Highlight your ability to remain calm under pressure and your solutions-focused mindset.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team's current challenges, the company's future goals, or how they measure success in the Staging and Configuration department. This shows your engagement and helps you assess if the company is the right fit for you.
