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- Tasks: Join our Support Desk team to diagnose and solve IT issues for customers.
- Company: nGeneration is a leading independent IT supplier for Hospitality, Retail, and Leisure industries.
- Benefits: Enjoy 19.6 days annual leave, training opportunities, and fun company events.
- Why this job: Be the friendly face of IT support while making a real impact on customer satisfaction.
- Qualifications: A year of IT support experience and knowledge of network structures are preferred.
- Other info: Work in a modern open-plan office with a 3 days on, 3 days off shift pattern.
The predicted salary is between 24000 - 36000 £ per year.
nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
Working on a 3 days on, 3 days off shift pattern with 12 working hours a day, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals.
nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally.
Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley.
Requirements
Our ideal candidate You’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues. Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.
Experience:
- IT Support: 1 year (preferred)
- Hospitality: 1 year (preferred)
Benefits:
We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
Service Desk Analyst / IT Support Help Desk Technician employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / IT Support Help Desk Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hospitality and retail EPoS systems. This knowledge will help you demonstrate your expertise during the interview and show that you're ready to tackle the challenges of the role.
✨Tip Number 2
Practice your communication skills, as being personable and friendly is key for this position. Consider role-playing scenarios where you explain technical issues to non-technical users, which will help you convey information clearly and effectively.
✨Tip Number 3
Research nGeneration and their services thoroughly. Understanding their business model and the specific IT solutions they provide will allow you to tailor your responses in interviews and show genuine interest in the company.
✨Tip Number 4
Network with current or former employees of nGeneration on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Service Desk Analyst / IT Support Help Desk Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the skills required, such as IT support, customer service, and knowledge of network and database structures.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support and any previous roles in hospitality or retail. Emphasise your problem-solving skills and ability to communicate effectively with customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your friendly approach and ability to resolve IT issues efficiently.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at nGeneration
✨Show Your Enthusiasm
As a Service Desk Analyst, your friendly and helpful demeanour is crucial. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've successfully resolved IT issues in the past, showcasing your passion for helping others.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of network and database structures, as well as your experience with computer hardware and Windows desktop support. Brush up on common IT issues and solutions, especially those relevant to hospitality and retail EPoS systems, to impress your interviewers.
✨Highlight Your Communication Skills
Since you'll be the first point of contact for customers, effective communication is key. Practice explaining technical concepts in simple terms and emphasise your ability to keep customers updated throughout the troubleshooting process. This will show that you can handle customer interactions professionally.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you. It’s a great way to engage with your interviewers and leave a lasting impression.
