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- Tasks: Implement IT and EPoS systems while training users on-site.
- Company: nGeneration supports hospitality and retail with top-notch IT services for over 22 years.
- Benefits: Enjoy 28 days annual leave, training opportunities, and a company vehicle.
- Why this job: Join a vibrant team culture with exciting events and the chance to make an impact.
- Qualifications: Full UK driving licence and hospitality IT experience required.
- Other info: Willingness to travel and stay overnight for site visits is essential.
The predicted salary is between 21000 - 30000 £ per year.
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
Key ObjectivesThe Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, moves and changes (IMAC) and or customer project rollouts.
Summary of Main Responsibilities and Activities- Conduct thorough preparation checks prior to attending sites.
- Attend customer sites in line with your schedule of works to conduct implementation services.
- Conduct system coaching and training in line with the specification of the customer IT solutions.
- Provide Go Live Support to the management and staff of the site.
- Act as co-ordinator of all third parties on site.
- Complete all site-specific documentation to include site sign off and report site issues to Project Control.
- Build excellent customer relationships whilst on site.
- Comply with all company business processes and procedures.
- Conduct other tasks as may be required from time to time.
- Full UK Manual Driving License
- Hospitality IT Experience
- Understanding of IT Hardware
- Willing to travel
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Requirements Working Away:You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Type: Permanent.Salary: £25,214.00 per yearBenefits:
We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Vehicle: We believe in the support of our implementors to complete site visits and carrying our customers kit. So we provide you with a company vehicle to complete this.
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Hospitality Tech Implementer / Trainer employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Tech Implementer / Trainer
✨Tip Number 1
Familiarise yourself with the latest hospitality IT systems and EPoS solutions. Understanding the technology that nGeneration implements will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the hospitality tech industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide you with insights and potentially valuable referrals.
✨Tip Number 3
Prepare for practical scenarios that may arise during the implementation process. Think about how you would handle common challenges on-site, as demonstrating problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills. Since building excellent relationships with clients is crucial for this role, be ready to share examples of how you've successfully managed client interactions in the past.
We think you need these skills to ace Hospitality Tech Implementer / Trainer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Tech Implementer / Trainer. Familiarise yourself with the key objectives and activities mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in hospitality IT or related fields. Mention specific projects where you've implemented IT systems or provided training, as this will demonstrate your suitability for the role.
Showcase Your Skills: Make sure to highlight your skills that are relevant to the position, such as your understanding of IT hardware, customer relationship management, and your ability to conduct training sessions. Use examples to illustrate how you've successfully applied these skills in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work for nGeneration and how you can contribute to their success in the hospitality sector.
How to prepare for a job interview at nGeneration
✨Research the Company
Before your interview, take some time to learn about nGeneration and their services in the hospitality sector. Understanding their mission and values will help you align your answers with what they are looking for.
✨Showcase Your Technical Skills
As a Hospitality Tech Implementer/Trainer, you'll need to demonstrate your IT and EPoS system knowledge. Be prepared to discuss your previous experiences and how you've successfully implemented technology solutions in a hospitality setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of examples where you've trained users or resolved technical issues, and be ready to explain your approach.
✨Emphasise Communication Skills
Since the role involves training and coaching end users, highlight your communication skills. Share examples of how you've effectively conveyed complex information to non-technical staff in the past.
