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- Tasks: Fix and maintain tech equipment while visiting exciting client sites.
- Company: Join nGeneration, a dynamic company in the tech support industry.
- Benefits: Enjoy a competitive salary, training opportunities, and 28 days annual leave.
- Other info: Flexible shifts with fun company events and a fully equipped company van.
- Why this job: Make a real difference by solving tech issues for clients in retail and hospitality.
- Qualifications: 1 year of IT support experience and a UK driving licence required.
The predicted salary is between 27057 - 27057 £ per year.
We have a great job opportunity at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Excellent client interaction skills are essential. After completing induction training, you will visit customer sites to install, refurbish and maintain various technical equipment such as ePOS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other industry‑related IT equipment. You will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
RESPONSIBILITIES
- Conduct daily visits to client locations for break‑fix installation, refurbishment and maintenance of ePOS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other IT equipment.
- Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime during the replacement process.
- Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
- Troubleshoot and resolve technical, hardware or software issues during site visits, promptly escalating to the appropriate team when solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
Travel: Harrow & surrounding area, with UK‑wide travel and overnight stays when required.
QUALIFICATIONS
- 1 year of IT support experience (preferred).
- 1 year of ePOS experience (preferred).
- UK Manual Driving Licence (required).
- Willingness to travel 100% (preferred).
- Excellent written and verbal communication skills.
- Experience as an IT Technical Support Engineer, Network Engineer or Telecoms/Broadband Engineer, especially in the retail and/or hospitality industry, is highly desirable.
- Experience in IT Technical Support, Installations, Telecoms/Broadband Engineering or a similar environment where hardware devices are installed, supported and troubleshot.
LOCATION Harrow & surrounding area with additional UK‑wide travel required.
SALARY & BENEFITS £27,057 per annum (including On‑Call Supplement). Full‑Time, Permanent. Working Hours: 13‑Hour shifts, 3 Days on / 3 Days off rota basis (inclusive of weekends and bank holidays). Training opportunities. 28 days annual leave. Company van with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and custom racking. Fuel card. Company events, team parties and events.
Field Service Engineer - Harrow employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Harrow
✨Tip Number 1
Get to know the company! Research nGeneration and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical troubleshooting and client interaction. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support and ePOS systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your past experiences that relate to troubleshooting and client interaction.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ePOS systems, chip and pin devices, and other tech mentioned in the job description. Be ready to discuss how you've handled hardware and software issues in the past, as this will show your practical experience.
✨Show Off Your Client Interaction Skills
Since excellent client interaction skills are essential for this role, think of examples where you've successfully communicated with clients or resolved their issues. Practise articulating these experiences clearly, as it will demonstrate your ability to connect with customers.
✨Prepare for On-Site Scenarios
Expect questions about troubleshooting and resolving technical issues on-site. Prepare some scenarios where you had to think on your feet and how you documented your actions. This will highlight your problem-solving skills and attention to detail.
✨Be Ready to Discuss Travel Flexibility
Since the role requires 100% travel, be prepared to talk about your willingness to travel and any previous experiences you have with on-site work. Mention how you manage your time and logistics when visiting multiple client locations.