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For Companies At a Glance
- Tasks: Visit client sites to install, maintain, and troubleshoot technical equipment.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Enjoy a competitive salary, company van, training, and generous leave.
- Why this job: Make a real impact while travelling and solving tech challenges daily.
- Qualifications: Experience in IT installations or electronic equipment is preferred but not essential.
- Other info: Dynamic role with opportunities for growth and team events.
The predicted salary is between 28678 - 28678 £ per year.
JOB OVERVIEW:
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIRED
Nottingham & surrounding area.
DUTIES
Your duties as Field Service Engineer will include:
Conduct daily visits to client locations for the purpose of Break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a clean Full UK Manual Driver’s License , which is essential for this role.
This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.
If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele. This makes it much easier to load and unload equipment on-site when necessary.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a brand-new \’20,000\’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company\’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the \’behind the scenes\’ staff are based at the HQ location.
Requirements
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily.
Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience:
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
Licence/Certification:
- UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
Willingness to travel:
- 100% (preferred)
Excellent communication skills (both written and verbal)
Benefits
Company Van and Fuel Card : As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won\’t have to worry about transportation and fuel expenses while performing your duties. Whether it\’s commuting to work or visiting clients on-site, the company van and fuel card will be at your disposal to ensure a smooth and hassle-free journey.
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:
- Training : We believe in continuous learning and growth. That\’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 19.6 Days Annual Leave : We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days inclusive of bank holidays. Take the time you need to relax, recharge, and spend quality time with your loved ones. As you will be working a 3 day on/3 day off rota, if you book just 3 days off, you will get 9 days off!
- Company Events and Team Parties and Events : We believe in fostering a vibrant and collaborative work culture that celebrates our teams\’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Employee of the Quarter : The company run a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees, you even get a monetary recognition if you get nominated from your line manager.
Field Service Technician / Engineer - Nottingham employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician / Engineer - Nottingham
✨Tip Number 1
Get to know the company before your interview! Research nGeneration and their work in the retail and hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fixing hardware and software issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show off your client interaction skills! As a Field Service Engineer, you'll be working closely with clients, so be prepared to discuss how you've successfully communicated and resolved issues in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Technician / Engineer - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with EPoS systems, IT installations, or troubleshooting hardware. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and your technical mindset.
Show Off Your Client Interaction Skills: Since client interaction is key in this role, make sure to include examples of how you've successfully communicated with clients in the past. We love seeing candidates who can build strong relationships while solving problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip and pin devices, and other technical equipment mentioned in the job description. Being able to discuss specific hardware and troubleshooting methods will show that you're not just familiar with the basics but can handle the role's demands.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided excellent service, as this will demonstrate your ability to maintain strong client relationships.
✨Be Ready for On-Site Scenarios
Expect questions about how you'd handle on-site challenges, like troubleshooting network issues or swapping out equipment. Practise articulating your thought process and problem-solving steps clearly, as this will highlight your technical mindset and methodical approach.
✨Plan Your Travel Logistics
Since the job requires daily travel to client sites, be prepared to discuss your availability and willingness to travel. Mention any previous experience with travel for work, and if you have a clean driving licence, make sure to highlight that too!
