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For Companies At a Glance
- Tasks: Visit client sites to install, maintain, and troubleshoot technical equipment.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Enjoy a competitive salary, company van, training, and generous leave.
- Why this job: Make a real impact while travelling and solving tech challenges daily.
- Qualifications: Experience in IT installations or electronic equipment is preferred but not essential.
- Other info: Dynamic role with opportunities for growth and team events.
The predicted salary is between 28678 - 28678 £ per year.
Overview
JOB OVERVIEW: We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIRED
Nottingham & surrounding area.
Duties / Responsibilities
Your duties as Field Service Engineer will include:
- Conduct daily visits to client locations for the purpose of break/fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi‑Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
- Note: North West, Central, South East & South West travel is required. There will also be UK-wide travel and overnight stays when required.
Qualifications & Experience
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
- Experience in IT installations or electronic equipment installation, installation, support, and troubleshooting of hardware.
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
Requirements
- UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
- Willingness to travel to client sites daily (essential)
- Technical mindset with logical and methodical troubleshooting; experience or knowledge in identifying faults with data network cables; experience as an IT Network Engineer or Telecoms/Broadband Engineer is highly desirable
Salary & Schedule
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota (inclusive of weekends and bank holidays)
Travel & Equipment
PLEASE NOTE: A clean Full UK Manual Driving Licence is essential for this role.
This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If successful, you will be provided with one of our brand-new vans equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized rear racking to load/unload equipment on-site.
About the Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also has a brand-new 20,000 sq ft HQ facility based in Tipton, the central base for repairs, support hub (service desk), staging and warehousing. All the behind-the-scenes staff are based at the HQ location.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential Requirements
Willingness to travel to client sites daily
- Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
- Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience & Licences
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
- UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
- Willingness to travel: 100% (preferred)
Benefits
- Company Van and Fuel Card: Provided to support transportation and fuel needs for duties.
- Training: Opportunities for continuous learning and growth.
- Leave: 19.6 days annual leave inclusive of bank holidays; with a 3 on/3 off rota, three days off equals nine days off per cycle.
- Company Events: Team events, parties, and team-building activities.
- Employee Recognition: Quarterly Employee and Manager of the Quarter awards, with potential monetary recognition.
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Field Service Technician / Engineer - Nottingham employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician / Engineer - Nottingham
✨Tip Number 1
Get to know the company before your interview! Research nGeneration and their work in the retail and hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fixing hardware and software issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show off your client interaction skills! As a Field Service Engineer, you'll be working closely with clients, so be prepared to discuss how you've successfully communicated and resolved issues in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Technician / Engineer - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with EPoS systems, IT installations, or troubleshooting hardware. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and your technical mindset.
Show Off Your Client Interaction Skills: Since client interaction is key in this role, make sure to include examples of how you've successfully communicated with clients in the past. We love seeing candidates who can build strong relationships while solving problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip and pin devices, and other technical equipment mentioned in the job description. Being able to discuss specific hardware and troubleshooting methods will show that you're not just familiar with the basics but can handle the role's demands.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided excellent service, as this will demonstrate your ability to maintain strong client relationships.
✨Be Ready for On-Site Scenarios
Expect questions about how you'd handle on-site challenges, like troubleshooting network issues or swapping out equipment. Practise articulating your thought process and problem-solving steps clearly, as this will highlight your technical mindset and methodical approach.
✨Plan Your Travel Logistics
Since the job requires daily travel to client sites, be prepared to discuss your availability and willingness to travel. Mention any previous experience with travel for work, and if you have a clean driving licence, make sure to highlight that too!
