At a Glance
- Tasks: Visit client sites to install and maintain technical equipment, troubleshoot issues, and ensure smooth operations.
- Company: Join nGeneration, a leader in field service maintenance for the retail and hospitality industry for over 24 years.
- Benefits: Enjoy a company van, fuel card, 19.6 days annual leave, and continuous training opportunities.
- Other info: Flexible 3 days on, 3 days off shifts with potential overnight stays for travel.
- Why this job: Be part of a dynamic team with exciting company events and a culture that values your contributions.
- Qualifications: Experience in IT support or electronic installations is preferred; a full UK driving licence is essential.
The predicted salary is between 25000 - 32000 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIRED
Bristol & surrounding area.
DUTIES
Your duties as Field Service Engineer / Field Support Technician will include:
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
There will also be UK-wide travel and staying away from home when required.
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a Full UK Manual Driver’s License, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.
If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily. Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience:
1 year of IT support experience (preferred)
1 year of EPOS experience (preferred)
Licence/Certification:
UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
Willingness to travel: 100% (preferred)
Excellent communication skills (both written and verbal).
Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days inclusive of bank holidays.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.
- Company Employee of the Quarter: The company runs a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees, you even get a monetary recognition if you get nominated from your line manager.
Field Service Technician / Engineer - Bristol employer: nGeneration
nGeneration is an exceptional employer that prioritises employee growth and satisfaction, offering comprehensive training opportunities and a generous annual leave policy of 19.6 days. With a vibrant work culture that includes team events and recognition programmes, employees enjoy a supportive environment while working with cutting-edge technology in the retail and hospitality sectors. The provision of a fully equipped company van and fuel card further enhances the convenience and efficiency of daily operations for our Field Service Technicians in the Bristol area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician / Engineer - Bristol
✨Tip Number 1
Familiarise yourself with the specific types of equipment mentioned in the job description, such as EPoS systems and Wi-Fi devices. Understanding these technologies will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience you have with client interactions or technical support roles. Being able to demonstrate your communication skills and how you've successfully resolved issues for clients can set you apart from other candidates.
✨Tip Number 3
Prepare for potential on-site scenarios by practising troubleshooting common hardware and software issues. This hands-on approach will help you articulate your problem-solving process during interviews, showcasing your technical mindset.
✨Tip Number 4
Research nGeneration and their role in the retail and hospitality industry. Understanding their company culture and values will allow you to tailor your responses in interviews, demonstrating that you're a good fit for their team.
We think you need these skills to ace Field Service Technician / Engineer - Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, electronic equipment installation, and troubleshooting. Emphasise any previous roles where you interacted with clients or worked in the retail/hospitality sector.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your technical mindset and problem-solving abilities, and provide examples of how you've successfully resolved issues in past positions.
Highlight Communication Skills:Since excellent client interaction skills are essential for this role, ensure you demonstrate your communication abilities in both your CV and cover letter. Use clear and concise language, and consider including examples of successful client interactions or teamwork.
Proofread Your Application:Before submitting your application, carefully proofread all documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Field Service Engineer role.
How to prepare for a job interview at nGeneration
✨Showcase Your Technical Skills
Make sure to highlight your experience with hardware and software troubleshooting during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past, especially related to EPoS systems or similar equipment.
✨Demonstrate Client Interaction Skills
Since this role involves a lot of client interaction, it's crucial to showcase your communication skills. Prepare to discuss how you've effectively communicated with clients in previous roles, particularly in high-pressure situations.
✨Prepare for Practical Scenarios
Expect to be asked about practical scenarios you might face on the job. Think through common issues that arise with technical equipment and how you would approach solving them. This will demonstrate your problem-solving abilities and technical mindset.
✨Research nGeneration
Familiarise yourself with nGeneration and its services in the retail and hospitality industry. Understanding the company's values and operations will help you tailor your responses and show genuine interest in the role.
