At a Glance
- Tasks: Troubleshoot hardware and software issues while providing top-notch client support.
- Company: Established company delivering tech services for Retail and Hospitality.
- Benefits: Company van, fuel card, training, bonus, and 28 days leave.
- Other info: Exciting travel opportunities and fun team events await!
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: 1 year of IT support and EPoS experience preferred; UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
A Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
Locations: North East, North West, Central, South East. Additional EPoS installation training will be provided.
Essential requirements:
- Willingness to travel to client sites daily.
- Candidates must possess a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
Qualifications:
- 1 year of IT support experience (preferred).
- 1 year of EPoS experience (preferred).
- UK Manual Driving Licence (required).
- Willingness to travel 100% (preferred).
- Excellent written and verbal communication skills.
Benefits:
- Company van and fuel card.
- Training opportunities.
- Annual performance bonus.
- 28 days annual leave.
- Company events, team parties and team-building activities.
Field Service Engineer - Enfield employer: nGeneration
Join a well-established company that values its employees and fosters a collaborative work culture, where your technical skills as a Field Service Engineer will be honed through comprehensive training and hands-on experience. With a focus on the Retail and Hospitality Industry, you'll enjoy benefits such as a company van, annual performance bonuses, and ample opportunities for professional growth, all while being part of a supportive team that celebrates achievements through events and activities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Enfield
✨Tip Number 1
Get to know the company before your interview! Research their services and values, especially in the Retail and Hospitality Industry. This will help us tailor our answers and show that we're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fault-finding hardware and software, we should be ready to demonstrate our technical mindset during the interview. Maybe even prepare a few examples of past experiences where we solved problems.
✨Tip Number 3
Show off those client-facing skills! We need to communicate clearly and confidently, so practice explaining technical concepts in simple terms. This will help us connect with the interviewer and showcase our communication abilities.
✨Tip Number 4
Don’t forget to highlight our willingness to travel! Since this role requires daily travel to client sites, we should express our enthusiasm for getting out there and meeting clients face-to-face. And remember, applying through our website is the best way to get noticed!
We think you need these skills to ace Field Service Engineer - Enfield
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical mindset and any relevant experience you have in IT support or EPoS systems. We want to see how you can troubleshoot and fault-find, so don’t hold back on sharing specific examples!
Client-Facing Skills Matter:Since this role involves interacting with clients, it’s crucial to showcase your excellent communication skills. Tell us about times when you’ve successfully resolved issues for clients or provided top-notch support.
Be Clear About Your Availability:We need someone who’s willing to travel to client sites daily, so make sure to mention your flexibility and readiness to hit the road. If you have a valid UK driving licence, definitely include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software applications. Be ready to discuss your experience with fault-finding and troubleshooting, as well as any specific EPoS systems you've worked with.
✨Show Off Your Client-Facing Skills
Since this role requires excellent communication skills, think of examples where you've successfully interacted with clients. Prepare to share how you handled difficult situations or provided exceptional service, as this will demonstrate your ability to represent the company well.
✨Be Ready to Talk Travel
As the job involves daily travel to client sites, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you managed travel effectively, and reassure them that you're comfortable with the demands of the role.
✨Practice Logical Problem-Solving
Since a methodical approach to troubleshooting is key, consider preparing for some scenario-based questions. Think through how you would tackle common issues with data network cables or hardware devices, and be ready to explain your thought process clearly.
