At a Glance
- Tasks: Lead a team to manage IT staging and configuration for the hospitality and retail sectors.
- Company: Join nGeneration, a leader in IT services for over 22 years.
- Benefits: Enjoy 28 days annual leave, training opportunities, and fun company events.
- Other info: Work in a vibrant culture that values collaboration and employee satisfaction.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Microsoft Certified Professional with experience in technical management.
The predicted salary is between 36000 - 60000 £ per year.
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
KEY OBJECTIVES
To manage the Staging and Configuration Team, ensuring efficient operations, accurate server maintenance, and compliance with company processes and documentation requirements.
Main Responsibilities
- Lead, manage, and support the Staging and Configuration Team to meet business objectives.
- Oversee the creation and maintenance of departmental processes and documentation.
- Manage server infrastructure (both physical and virtual) and associated assets/software.
- Ensure efficient staging processes, including image creation, version control, and deployment.
- Facilitate communication and collaboration with other departments to improve workflows.
- Provide technical support and consultation as required.
KEY TASKS
Documentation & Reporting
- Develop and maintain process documentation, certifications, and incident reports.
- Establish and monitor KPI metrics for the team.
- Keep accurate records of daily systems builds and maintain change control processes.
- Assist in the Staging of Kit when required to meet deadlines.
Server & Asset Management
- Manage all departmental assets, including hardware and software.
- Oversee the maintenance and security of servers and system images.
Staging Process
- Control image versioning and maintain amendment logs.
- Maintain configuration management processes with version control.
- Ensure staging certificates are issued with every job and archived for reference.
- Implement thorough testing and sign-off procedures for all equipment.
Team Management
- Plan workloads and allocate tasks to meet deadlines and customer requirements.
- Ensure all team members complete necessary documentation and sign-offs.
- Maintain departmental standards, including cleanliness, backups, and system checks.
Ad Hoc Support
- Provide technical input on new products.
- Attend customer meetings (on-site or off-site) as needed.
- Support other departments during peak demand periods.
Requirements
Skills & Attributes
- Microsoft Certified Professional
- Experience in a similar technical management role.
- IT-based qualification or equivalent hands-on experience.
- Strong knowledge of IT retail systems and Microsoft products.
- Working knowledge of network switches and configuration.
- Proven team management skills.
- Excellent verbal and written communication abilities across all levels.
- Calm under pressure with a solutions-focused mindset.
Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
EPOS / IT Staging and Configuration Manager in Tipton employer: nGeneration
nGeneration is an exceptional employer that prioritises employee growth and work-life balance, offering comprehensive training opportunities and a generous 28 days of annual leave. Located in the heart of Dudley, our vibrant work culture is enhanced by regular company events and team-building activities, fostering collaboration and camaraderie among colleagues. Join us to be part of a dedicated team that supports the hospitality and retail industry while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS / IT Staging and Configuration Manager in Tipton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the hospitality and retail sectors. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your team management skills and technical expertise, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace EPOS / IT Staging and Configuration Manager in Tipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EPOS / IT Staging and Configuration Manager role. Highlight relevant experience and skills that match the job description, especially your technical management background and knowledge of IT retail systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at nGeneration. Share specific examples of how you've led teams or managed IT projects in the past.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at nGeneration
✨Know Your Stuff
Make sure you brush up on your knowledge of IT retail systems and Microsoft products. Be ready to discuss your experience with server management and staging processes, as these are key aspects of the role.
✨Show Your Leadership Skills
Since this position involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight your ability to allocate tasks, maintain standards, and support team members under pressure.
✨Communicate Clearly
Excellent verbal and written communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts or processes. This will show that you can effectively collaborate with other departments.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
