At a Glance
- Tasks: Visit client sites to install and maintain technical equipment, ensuring top-notch service.
- Company: Join nGeneration, a leader in retail and hospitality tech support for over 24 years.
- Benefits: Enjoy a company van, fuel card, training opportunities, and generous annual leave.
- Other info: Dynamic work culture with team events and recognition for outstanding performance.
- Why this job: Make a real impact while travelling and working with cutting-edge technology.
- Qualifications: Experience in IT installations or EPoS systems is a plus, but training is provided.
The predicted salary is between 28678 - 28678 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
HOME LOCATION REQUIRED: Cardiff & surrounding area.
DUTIES
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
There will also be UK-wide travel and staying away from home when required.
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a clean Full UK Manual Driver’s License, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location.
Requirements
- Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
- Essential requirement: Willingness to travel to client sites daily.
- Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
- Experience: 1 year of IT support experience (preferred) 1 year of EPOS experience (preferred)
- Licence/Certification: UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
- Willingness to travel: 100% (preferred)
- Excellent communication skills (both written and verbal)
Benefits
- Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
- 19.6 Days Annual Leave: We offer a generous annual leave allowance of 19.6 days inclusive of bank holidays.
- Company Events and Team Parties: Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Employee of the Quarter: The company runs a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees.
Field Service Technician / Engineer - Cardiff employer: nGeneration
nGeneration is an exceptional employer that prioritises employee satisfaction and growth, offering a supportive work culture where continuous learning is encouraged. With a generous benefits package including a company van, fuel card, and 19.6 days of annual leave, employees enjoy a healthy work-life balance while being part of a dynamic team that celebrates achievements through regular events and recognition programmes. Located in Cardiff, this role provides the opportunity to engage with clients across the UK, ensuring a rewarding and impactful career in the retail and hospitality sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician / Engineer - Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on nGeneration. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fixing hardware and software issues, brush up on your technical knowledge. Maybe even run through some common scenarios you might face on the job. This will give you confidence during the interview.
✨Tip Number 3
Show off your client interaction skills! As a Field Service Engineer, you'll be dealing with clients regularly. Think of examples from your past experiences where you’ve successfully communicated or resolved issues with customers. This will highlight your ability to connect with clients.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly shows your enthusiasm for the role. So, don’t hesitate – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Field Service Technician / Engineer - Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with EPoS systems, IT installations, or troubleshooting hardware. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since client interaction is key in this role, don’t forget to showcase your excellent communication skills in your application. Use clear and concise language to demonstrate how you can effectively engage with clients.
Be Honest About Your Experience:If you have experience in IT support or similar fields, be upfront about it! Even if you haven't worked directly with EPoS systems, we value a technical mindset and a willingness to learn, so let us know what you've done.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at nGeneration!
How to prepare for a job interview at nGeneration
✨Know Your Tech
Make sure you brush up on your knowledge of EPoS systems and other technical equipment mentioned in the job description. Familiarise yourself with common issues and troubleshooting steps, as this will show your technical mindset and readiness for the role.
✨Client Interaction Skills
Since excellent client interaction skills are essential, practice how you would communicate with clients during site visits. Think about how to explain technical issues in simple terms and how to ensure they feel supported throughout the process.
✨Prepare for Travel Questions
Given that this role involves daily travel to client sites, be ready to discuss your flexibility and willingness to travel. Share any previous experiences where you've had to manage travel effectively, especially if it involved overnight stays.
✨Document Your Experience
Be prepared to discuss your past experiences in IT installations or troubleshooting. Have specific examples ready that highlight your problem-solving skills and how you’ve documented your work, as this is crucial for ensuring client satisfaction.
