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- Tasks: Install, refurbish, and maintain technical equipment at client sites.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Company van, fuel card, training, and 28 days annual leave.
- Other info: Dynamic team culture with opportunities for growth and recognition.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Experience in IT support or EPoS systems preferred.
The predicted salary is between 28678 - 28678 £ per year.
We have a great job opportunity available at nGeneration for a Project Technician / Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Project Technician / Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry‑related IT equipment.
Home Location Required: Birmingham & surrounding area.
Duties
- Conduct daily visits to client locations for break‑fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
- Travel to client sites across North West, Central, South East & South West (with UK‑wide travel and staying away from home when required).
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable; however, additional EPoS training will be provided.
Salary: £28,678 per annum (Including On‑Call Supplement)
Job Type: Full‑Time, Permanent
Working Hours: 9.5 Hour Shifts, Monday – Friday (flexibility of weekends and bank holidays as required)
Requirements
- Clean Full UK Manual Driver’s License (required). International Driving Licences are not accepted.
- Willingness to travel to client sites daily.
- Technical mindset, logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
- Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry (highly desirable).
Qualifications
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
About the Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand‑new ‘20,000’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the behind the scenes staff are based at the HQ location.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Benefits
- Company Van and Fuel Card: provided for all employees to use for commuting and client visits. Includes air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear.
- Training: continuous learning and growth opportunities.
- 28 Days Annual Leave: inclusive of bank holidays.
- Company Events and Team Parties and Events: organization of team-building activities and celebrations.
- Company Employee of the Quarter: quarterly award recognising outstanding performance.
Project Technician / Engineer - Midlands in Birmingham employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Technician / Engineer - Midlands in Birmingham
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Project Technician role!
✨Tip Number 2
Show off your skills! If you’ve got experience with EPoS systems or troubleshooting hardware, make sure to highlight that in conversations. We want to see how you can bring value to the team at nGeneration.
✨Tip Number 3
Don’t just apply and forget! Follow up on your applications through our website. A quick message can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Prepare for those interviews! Brush up on common technical questions and be ready to discuss your past experiences. We love candidates who can demonstrate their problem-solving skills on the spot!
We think you need these skills to ace Project Technician / Engineer - Midlands in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Technician/Engineer role. Highlight any relevant experience with EPoS systems, IT installations, or troubleshooting hardware issues. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your client interaction skills – they’re super important for us!
Show Off Your Technical Skills: In your application, be sure to showcase your technical mindset and any experience you have with network cables or IT equipment. We love candidates who can demonstrate their problem-solving abilities and logical approach to troubleshooting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip and pin devices, and other technical equipment mentioned in the job description. Being able to discuss specific hardware and troubleshooting methods will show that you're not just familiar with the tech but can also handle it effectively.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided excellent service, as this will demonstrate your ability to maintain strong client relationships.
✨Be Ready for On-Site Scenarios
Expect questions about how you would handle on-site challenges, like troubleshooting network issues or performing equipment swaps. Practise articulating your thought process and problem-solving approach, as this will highlight your technical mindset and methodical approach.
✨Highlight Your Flexibility and Travel Willingness
Since the job requires travel across various locations, be prepared to discuss your availability and willingness to travel. Mention any previous experiences where you had to adapt to different environments or schedules, as this will reassure them that you're ready for the demands of the role.