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- Tasks: Visit client sites to install and maintain technical equipment, solving hardware and software issues.
- Company: Join nGeneration, a leader in field service for the retail and hospitality industry.
- Benefits: Enjoy a company van, fuel card, 19.6 days annual leave, and continuous training opportunities.
- Other info: Dynamic work culture with team events and recognition for outstanding performance.
- Why this job: Make a real impact while travelling and working with cutting-edge technology.
- Qualifications: Experience in IT support or electronic installations is preferred but not essential.
The predicted salary is between 25000 - 32000 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIRED
Birmingham & surrounding area.
DUTIES
Your duties as Field Service Engineer / Field Support Technician will include:
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
There will also be UK-wide travel and staying away from home when required.
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY
£28,678 per annum (Including On-Call Supplement)
JOB TYPE
Full-Time, Permanent
WORKING HOURS
13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE
Candidates will need a Full UK Manual Driver’s License, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily. Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience:
1 year of IT support experience (preferred)
1 year of EPoS experience (preferred)
Licence/Certification:
UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
Willingness to travel:
100% (preferred)
Excellent communication skills (both written and verbal).
Company Van and Fuel Card:
As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties. Whether it's commuting to work or visiting clients on-site, the company van and fuel card will be at your disposal to ensure a smooth and hassle-free journey.
Benefits:
We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days inclusive of bank holidays.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.
- Company Employee of the Quarter: The company runs a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees, you even get a monetary recognition if you get nominated from your line manager.
Field Service Technician / Engineer - North Midlands (Nottingham/Sheffield) in Birmingham employer: nGeneration
Contact Detail:
nGeneration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician / Engineer - North Midlands (Nottingham/Sheffield) in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on nGeneration. Understand their values, services, and the tech they work with. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves fixing hardware and software issues, brush up on your technical knowledge. Maybe even set up a mock scenario where you have to troubleshoot a common issue. It’ll give you confidence during the interview.
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll be interacting with clients regularly. Think of examples from your past experiences where you’ve successfully communicated or resolved issues with customers. This will highlight your client interaction skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you can find more info about the role and our company there!
We think you need these skills to ace Field Service Technician / Engineer - North Midlands (Nottingham/Sheffield) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight any relevant experience with EPoS systems, IT support, or technical troubleshooting. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since client interaction is key in this role, don’t forget to showcase your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've successfully interacted with clients in the past.
Be Honest About Your Experience: If you have experience in IT Technical Support or similar fields, be upfront about it! Even if you haven't worked directly with EPoS systems, we value a technical mindset and a willingness to learn, so let us know what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip and pin devices, and other technical equipment mentioned in the job description. Being able to discuss specific hardware and software issues you've encountered will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided excellent service, as this will demonstrate your ability to maintain strong client relationships.
✨Prepare for On-Site Scenarios
Expect questions about how you'd handle on-site challenges, like troubleshooting network issues or performing equipment swaps. Practise articulating your thought process and the steps you would take to resolve these situations, as it will highlight your problem-solving skills.
✨Be Ready to Discuss Travel Flexibility
Since the job requires daily travel and sometimes overnight stays, be prepared to discuss your willingness and ability to travel. Highlight any previous experience you have with similar roles, as well as your organisational skills in managing travel logistics.