At a Glance
- Tasks: Visit client sites to install, maintain, and troubleshoot technical equipment.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Competitive salary, brand-new company van, and comprehensive training provided.
- Other info: Enjoy flexible shifts with travel opportunities across the UK.
- Why this job: Make a real difference by solving tech issues for major hospitality chains.
- Qualifications: Experience in IT installations or electronic equipment is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
Your duties as Field Service Engineer will include:
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
There will also be UK-wide travel and staying away from home when required.
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
Essential requirement: Willingness to travel to client sites daily. Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience: 1 year of IT support experience (preferred), 1 year of EPoS experience (preferred).
Licence/Certification: UK Manual Driving Licence (required).
Field Service Technician / Engineer - Birmingham (Hiring Immediately) employer: nGeneration
nGeneration is an exceptional employer, offering a dynamic work environment where Field Service Engineers can thrive. With a strong focus on employee development, we provide comprehensive training in EPoS systems and the latest technology, ensuring our team members are well-equipped to excel in their roles. Our modern HQ in Tipton serves as a hub for collaboration and support, while our commitment to work-life balance through flexible shift patterns makes us a desirable choice for those seeking meaningful and rewarding employment in the Birmingham area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician / Engineer - Birmingham (Hiring Immediately)
✨Tip Number 1
Get to know the company before your interview! Research nGeneration and understand their services, especially in the retail and hospitality sectors. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fixing hardware and software issues, brush up on your technical knowledge. You might even want to run through some common scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your client interaction skills! Be ready to share examples of how you've successfully communicated with clients in the past. This is key for a Field Service Engineer, so make sure you highlight your ability to build rapport and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Technician / Engineer - Birmingham (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in IT installations and troubleshooting. We want to see how your skills match the Field Service Engineer role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for nGeneration. Mention your client interaction skills and any specific experiences that relate to the job description.
Show Off Your Technical Skills:In your application, be sure to mention any hands-on experience with EPoS equipment or similar tech. We love candidates who can demonstrate their troubleshooting abilities and technical mindset right from the get-go!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Field Service Engineer!
How to prepare for a job interview at nGeneration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip and pin devices, and other technical equipment mentioned in the job description. Be ready to discuss your previous experiences with these technologies and how you've tackled issues in the past.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully communicated with clients in previous roles. Think about times when you resolved issues or provided excellent service, and be ready to share those stories.
✨Demonstrate Your Troubleshooting Process
Be prepared to walk through your troubleshooting process during the interview. Employers want to see your logical and methodical approach to identifying and fixing hardware or software issues. Practise explaining your thought process clearly and concisely.
✨Get Familiar with the Company
Do some research on nGeneration and their role in the retail and hospitality industry. Understanding their services and values will help you tailor your answers and show that you're genuinely interested in the position and the company.
