At a Glance
- Tasks: Implement and train customers on cutting-edge hospitality IT and EPoS systems.
- Company: Join nGeneration, a leader in hospitality IT solutions with over 22 years of experience.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and a fully expensed company car.
- Other info: Dynamic work environment with opportunities for travel and team-building events.
- Why this job: Make a real impact in the hospitality industry while developing your skills and career.
- Qualifications: Experience in EPOS and hospitality IT, plus excellent customer service skills.
The predicted salary is between 22000 - 30000 £ per year.
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
Key Objectives
- The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, moves and changes (IMAC) and or customer project rollouts.
- This role also includes a Company Car!
Summary Of Main Responsibilities And Activities
- Conduct thorough preparation checks prior to attending sites.
- Attend customer sites in line with your schedule of works to conduct implementation services.
- Conduct system coaching and training in line with the specification of the customer IT solutions.
- Provide Go Live Support to the management and staff of the site.
- Act as co-ordinator of all third parties on site.
- Complete all site-specific documentation to include site sign off and report site issues to Project Control.
- Build excellent customer relationships whilst on site.
- Comply with all company business processes and procedures.
- Conduct other tasks as may be required from time to time.
Candidate Requirements
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About The Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a ‘20,000’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the ‘behind the scenes’ staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Requirements
You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Type: Permanent.
Salary: £25,214.00 per year
Benefits
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers) in Tipton employer: nGeneration Limited
nGeneration is an exceptional employer that prioritises employee growth and work-life balance, offering comprehensive training opportunities and a generous 28 days of annual leave. Located in the vibrant Midlands, our brand-new head office fosters a collaborative work culture with regular team events, ensuring that every employee feels valued and supported. With the added benefit of a fully expensed company car, we empower our Hospitality EPOS Tech Implementers to excel in their roles while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers) in Tipton
✨Tip Number 1
Get to know the company inside out! Before your interview, check out nGeneration's website and social media. Understanding their values and services will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your EPOS and hospitality experience.
✨Tip Number 3
Show off your people skills! Since this role involves training and customer interaction, be ready to share examples of how you've built relationships and resolved issues in past jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the nGeneration team right from the start!
We think you need these skills to ace Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers) in Tipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Hospitality EPOS Tech Implementer/Trainer. Highlight your relevant experience in hospitality and IT, especially any previous roles where you’ve trained or implemented systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and how your background aligns with the responsibilities outlined in the job description.
Show Off Your Soft Skills:Don’t forget to showcase your soft skills! Communication and relationship-building are key in this role, so give examples of how you’ve successfully interacted with customers or teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech
Make sure you brush up on your EPOS and IT knowledge before the interview. Familiarise yourself with common systems used in hospitality, as well as any specific technologies mentioned in the job description. This will show that you're not just a fit for the role but also genuinely interested in the tech side of things.
✨Showcase Your Training Skills
Since the role involves coaching and training end users, be prepared to discuss your previous experiences in training others. Think of specific examples where you successfully taught someone a new system or process, and how you adapted your approach to suit different learning styles.
✨Demonstrate Customer Service Savvy
Customer relationships are key in this role, so come ready to share examples of how you've built rapport with clients in the past. Highlight any situations where you went above and beyond to ensure customer satisfaction, especially in a tech-related context.
✨Plan for Travel and Flexibility
Since the job requires travel and potentially staying away overnight, be ready to discuss your flexibility and willingness to travel. It’s a good idea to mention any previous experience you have with travel for work, and how you manage your time effectively while on the road.
