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- Tasks: Be the friendly face of our service team, solving IT issues and coordinating field activities.
- Company: Join nGeneration, a vibrant company focused on exceptional customer service.
- Benefits: Enjoy competitive pay, training opportunities, and fun team events.
- Why this job: Make a real difference by helping customers and enhancing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong organisational skills are a plus.
- Other info: Flexible 3 days on, 3 days off shift pattern with great career growth potential.
The predicted salary is between 22000 - 30000 £ per year.
nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Field Service team. We pride ourselves on our service; as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
Responsibilities
- Provide first point of contact for customers and diagnose or escalate IT issues to field service engineers, keeping the customer updated.
- Utilise software such as Google Maps, Word, Outlook and Excel.
- Support scheduling and coordination to manage field service activities and respond to scheduling and SLA conflicts.
- Communicate in a polite and professional manner with peers and customers; work autonomously and prioritise own workload.
Qualifications
- Experience in an administrative role; scheduling or first-line help desk analyst experience is desirable but not essential.
- Excellent customer service skills, with the ability to communicate accurately and in a timely manner.
- Strong organisational abilities and experience working in a pressurised environment.
- Ability to quickly resolve scheduling and SLA conflicts.
- Good understanding of UK geography.
- Well versed in IT with an understanding of networks, computer hardware and Windows desktop support.
- Hospitality/retail EPoS experience is a plus.
Requirements
- Software Proficiency: Google Maps, Word, Outlook, and Excel.
- Customer Service: Excellent skills, timely and accurate communication.
- Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.
- Conflict Resolution: Quickly resolve scheduling and SLA conflicts.
- Professional Communication: Polite and professional interaction with peers.
- Autonomous Working: Prioritise workload and act on own initiative.
- Geographical Knowledge: Understanding of UK geography.
Shift Pattern
3 days on – 3 days off, 12 hour shifts on a rota basis.
Job Types
Full-time, Permanent
Pay
£25,557.00 per year
Benefits
- Training: We provide training opportunities to enhance your skills and knowledge.
- Company Events and Team Parties: A vibrant, collaborative work culture with team events and team-building activities.
- Long Service Awards: Service awards for long-tenured employees.
Field Service Coordinator in Tipton employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator in Tipton
✨Tip Number 1
Get to know the company! Research nGeneration and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and professionally is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Brush up on your organisational skills! Think about how you can demonstrate your ability to manage multiple tasks effectively. Maybe create a mock schedule or plan to showcase your multitasking prowess during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the nGeneration team.
We think you need these skills to ace Field Service Coordinator in Tipton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to tackle IT issues with a friendly attitude.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in administrative roles or customer service. If you've dealt with scheduling or IT support before, give us the details – we love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at nGeneration Limited
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around networks and computer hardware. Familiarise yourself with common issues that customers might face and how to resolve them. This will show that you're not just enthusiastic but also knowledgeable about the role.
✨Master the Tools
Since you'll be using software like Google Maps, Word, Outlook, and Excel, it’s a good idea to get comfortable with these tools before the interview. Maybe even practice scheduling or creating a mock report. This will demonstrate your readiness to hit the ground running.
✨Show Off Your People Skills
As the first point of contact for customers, your ability to communicate politely and professionally is key. Prepare examples of how you've successfully handled customer interactions in the past. This will help you convey your friendly demeanour and problem-solving skills.
✨Be Organised and Ready to Prioritise
Think about times when you've had to juggle multiple tasks or resolve conflicts under pressure. Be ready to discuss these experiences during the interview. It’ll highlight your organisational skills and ability to work autonomously, which are crucial for this role.
