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- Tasks: Be the friendly face of our team, helping customers with their IT issues.
- Company: Join nGeneration Limited, a vibrant company focused on excellent customer service.
- Benefits: Enjoy training opportunities, team events, and long service awards.
- Why this job: Make a real difference by solving problems and supporting customers every day.
- Qualifications: Previous admin experience is a plus; strong communication and organisational skills are essential.
- Other info: Flexible 3 days on, 3 days off shift pattern with great career growth potential.
The predicted salary is between 22500 - 26000 £ per year.
nGeneration are looking for an enthusiastic and personable Field Service Administrator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or elevate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role. Scheduling or first‑line help desk analyst experience is desirable but not essential.
Key Skills & Pre‑requisites:- Experience working with software such as Google Maps, Word, Outlook and Excel.
- Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
- Have organisational abilities along with experience of working in a pressurised environment.
- Ability to quickly resolve any scheduling and SLA conflicts.
- Professionalism to communicate in a polite and professional manner with peers.
- Ability to work autonomously, prioritising own workload and acting on own initiative.
- A good understanding of UK geography is required.
- Well versed in IT, you will have an understanding of network alongside computer hardware and Windows desktop support.
- Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.
Shift Pattern: 3 days on – 3 days off, 12 hour shifts on a rota basis.
Job Types: Full‑time, Permanent
Pay: £25,557.00 per year
Senior level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: IT Services and IT Consulting.
Benefits:- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team‑building activities.
- Long Service Awards: Rewarding our employees with service awards.
Field Service Administrator in Tipton employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Administrator in Tipton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on nGeneration Limited. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Field Service Administrator, especially your customer service skills and ability to handle pressure.
✨Tip Number 3
Show off your tech skills! Since this role involves IT support, be ready to discuss your familiarity with software like Google Maps, Word, and Excel. Maybe even prepare a few examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Field Service Administrator in Tipton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Field Service Administrator role and how your friendly demeanour can make a difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in administrative roles or customer service. If you've worked with software like Google Maps or Excel, mention it! We love seeing how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out – we want to see them at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at nGeneration!
How to prepare for a job interview at nGeneration Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of IT and customer service. Familiarise yourself with common IT issues and how to resolve them, as well as the software mentioned in the job description like Google Maps, Word, Outlook, and Excel. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your People Skills
As a Field Service Administrator, you'll be the first point of contact for customers. Practice your communication skills and think of examples where you've provided excellent customer service. Be prepared to discuss how you handle difficult situations and keep customers updated, as this is key to the role.
✨Get Organised
Demonstrate your organisational abilities by preparing a plan for how you would manage your workload in a pressurised environment. Think about how you would prioritise tasks and resolve scheduling conflicts. Bring this up during the interview to show that you can think on your feet.
✨Understand the Geography
Since a good understanding of UK geography is required, take some time to familiarise yourself with key locations and routes. You might even want to have a look at Google Maps to get a sense of distances and travel times. This will help you answer questions confidently and show that you're serious about the role.
