At a Glance
- Tasks: Support the installation and training of EPOS systems in retail and hospitality settings.
- Company: Join nGeneration, a leader in retail and hospitality tech support for over 22 years.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and a fully expensed company car.
- Other info: Continuous training and exciting company events to foster team spirit.
- Why this job: Travel to diverse locations while making a real impact in customer service.
- Qualifications: Full UK driving license, EPOS experience, and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a proactive, customer focused individual to support the installation and implementation of retail and hospitality EPOS equipment. The role also involves the coaching and support of staff from a variety of backgrounds, including pubs, restaurants, kitchens and cafes. This would suit an individual who enjoys being on the road, having a variety of work environments and is customer driven. Full support and training will be provided to successful applicants. This role also includes a company car.
Summary of Main Responsibilities and Activities
- Attend customer sites in line with your schedule of works to conduct implementation services.
- Conduct system coaching and training in line with the specification of the customer IT solutions.
- Provide Go Live Support to the management and staff of the site.
- Complete all site-specific documentation to include site sign off and report site issues to Project Hub.
- Build excellent customer relationships whilst on site.
- Comply with all company business processes and procedures.
- Conducting other tasks within the business may be required from time to time.
Candidate Requirements
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About the Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Working Away
You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Details
Job Type: Permanent.
Salary: £25,214.00 per year.
Benefits
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.
EPOS Tech Implementer / Trainer in Tipton employer: nGeneration Limited
nGeneration is an exceptional employer, offering a dynamic work environment where you can thrive as an EPOS Tech Implementer/Trainer. With a strong focus on employee growth through continuous training and a generous 28 days of annual leave, we prioritise work-life balance and personal development. Our vibrant company culture is enhanced by regular team events and the added benefit of a fully expensed company car, making your role both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Tech Implementer / Trainer in Tipton
✨Tip Number 1
Get to know the company inside out! Research nGeneration and their role in the retail and hospitality industry. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your EPOS and IT knowledge! Brush up on the latest trends in hospitality tech and be prepared to discuss how you can help implement these systems effectively. This will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at nGeneration!
We think you need these skills to ace EPOS Tech Implementer / Trainer in Tipton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EPOS Tech Implementer/Trainer role. Highlight your relevant experience in hospitality IT and customer service, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t be shy about showcasing your EPOS experience! Include specific examples of how you've successfully implemented systems or trained staff in the past. We love seeing real-life applications of your skills.
Be Personable:Since this role is all about building relationships with customers, let your personality shine through in your application. A friendly tone can go a long way in making us feel like you’d fit right in with our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at nGeneration Limited
✨Know Your EPOS Inside Out
Make sure you brush up on your EPOS knowledge before the interview. Understand the different systems and hardware used in retail and hospitality, as well as common issues that might arise. This will show your potential employer that you're not just familiar with the tech, but that you can troubleshoot and support it effectively.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully dealt with customers in the past. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will highlight your proactive and customer-focused attitude.
✨Prepare for On-Site Scenarios
Expect questions about how you'd handle real-life situations on-site. Prepare some scenarios where you had to implement a system or train staff. Discuss how you built relationships with clients and ensured a smooth transition during the 'Go Live' phase. This will demonstrate your hands-on experience and problem-solving skills.
✨Be Ready to Talk Travel
Since the job involves travelling to various sites, be prepared to discuss your flexibility and willingness to stay away overnight if needed. Share any previous experiences where travel was part of your job, and how you managed your time and responsibilities while on the road. This will reassure them that you're ready for the demands of the role.
