At a Glance
- Tasks: Support the installation and training of EPOS systems in retail and hospitality settings.
- Company: Join nGeneration, a leader in retail and hospitality tech support for over 22 years.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and a fully expensed company car.
- Other info: Continuous training and exciting company events to foster team spirit.
- Why this job: Travel to diverse locations while making a real impact in customer service.
- Qualifications: Full UK driving license, EPOS experience, and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a proactive, customer focused individual to support the installation and implementation of retail and hospitality EPOS equipment. The role also involves the coaching and support of staff from a variety of backgrounds, including pubs, restaurants, kitchens and cafes. This would suit an individual who enjoys being on the road, having a variety of work environments and is customer driven. Full support and training will be provided to successful applicants. This role also includes a company car.
Summary of Main Responsibilities and Activities
- Attend customer sites in line with your schedule of works to conduct implementation services.
- Conduct system coaching and training in line with the specification of the customer IT solutions.
- Provide Go Live Support to the management and staff of the site.
- Complete all site-specific documentation to include site sign off and report site issues to Project Hub.
- Build excellent customer relationships whilst on site.
- Comply with all company business processes and procedures.
- Conducting other tasks within the business may be required from time to time.
Candidate Requirements
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About the Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Working Away
You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Details
Job Type: Permanent.
Salary: £25,214.00 per year.
Benefits
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
- Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.
EPOS Tech Implementer / Trainer in Tipton employer: nGeneration Limited
nGeneration Limited is an excellent employer, offering a dynamic work environment where Project Coordinators can thrive in the fast-paced hospitality sector. With a strong focus on employee development, you will benefit from comprehensive training opportunities and a generous leave policy, ensuring a healthy work-life balance. Join us in the UK, where your contributions will be valued, and you'll play a pivotal role in transforming hospitality experiences through innovative EPOS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Tech Implementer / Trainer in Tipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at nGeneration Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like nGeneration Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EPOS Tech Implementer / Trainer in Tipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to nGeneration Limited:Your cover letter is your chance to shine! Tell us why you want to work at nGeneration Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at nGeneration Limited!
How to prepare for a job interview at nGeneration Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
