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- Tasks: Join our Support Desk team to help customers with IT issues and keep them updated.
- Company: nGeneration is a leading independent IT supplier for Hospitality, Retail, and Leisure industries.
- Benefits: Enjoy 28 days annual leave, training opportunities, and fun company events.
- Why this job: Be part of a friendly team that values your growth and work-life balance.
- Qualifications: A year of IT support experience and familiarity with hospitality or retail systems preferred.
- Other info: Work in a modern open-plan office in Dudley, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you\’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals.
nGeneration are one of the UK\’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally.
Where you will be working?
You will be based within our newly built, high specification open plan head office in Dudley
Requirements
Our ideal candidate
You\’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues.
Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.
Experience:
- IT Support: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work Location: In person
Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That\’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams\’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities
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Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday) employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hospitality and retail EPoS systems. This knowledge will help you demonstrate your expertise during the interview and show that you're ready to tackle customer queries effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer support calls. Being personable and friendly is key for this role, so showcasing your ability to connect with customers will set you apart.
✨Tip Number 3
Research nGeneration and their services thoroughly. Understanding their business model and the specific IT solutions they provide will allow you to tailor your responses in interviews and show genuine interest in the company.
✨Tip Number 4
Network with current or former employees of nGeneration on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you prepare better for your application and interview.
We think you need these skills to ace Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any previous roles where you resolved IT issues or worked in hospitality and retail, as these are key for nGeneration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your friendly demeanour and how it aligns with their customer service values. Provide examples of how you've successfully resolved IT issues in the past.
Highlight Technical Skills: In your application, clearly outline your technical skills related to network and database structures, computer hardware, and Windows desktop support. If you have experience with EPoS systems, make sure to mention it.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at nGeneration Limited
✨Show Your Enthusiasm
As a Service Desk Analyst, your friendly and helpful demeanour is crucial. Make sure to express your enthusiasm for the role and the company during the interview. A positive attitude can go a long way in demonstrating that you are the right fit for their team.
✨Demonstrate IT Knowledge
Be prepared to discuss your understanding of network and database structures, as well as your experience with computer hardware and Windows desktop support. Highlight any relevant experience you have with hospitality and retail EPoS systems, as this will show that you understand the specific needs of their industry.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT issues or customer interactions. Prepare examples from your past experiences where you successfully resolved problems or provided excellent customer service. This will showcase your problem-solving skills and ability to keep customers updated.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.