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- Tasks: Implement and train on cutting-edge EPoS systems in the hospitality sector.
- Company: Join nGeneration, a leader in hospitality IT solutions for over 22 years.
- Benefits: Enjoy a competitive salary, 28 days leave, and a company car.
- Why this job: Make a real impact while travelling and building relationships in the hospitality industry.
- Qualifications: Experience in EPoS and hospitality IT, plus great customer service skills.
- Other info: Dynamic role with opportunities for training and team-building events.
The predicted salary is between 25000 - 25000 £ per year.
Base pay range: nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Company information: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. The company operates from a 20,000 sq ft HQ facility in Tipton, Midlands, which serves as the central base for all other activities such as on-site repairs, support hub, staging and warehousing.
Position summary: The Implementer role is responsible for the implementation of customers IT and EPoS systems, coaching and training end users, and managing multi-customer BAU activities including installs, IMAC moves and changes and/or customer project rollouts. A company car is included.
Responsibilities
- Conduct thorough preparation checks prior to attending sites
- Attend customer sites to conduct implementation services in line with the schedule of works
- Provide system coaching and training according to the customer IT solution specifications
- Provide Go Live Support to site management and staff
- Act as the on-site coordinator of all third parties
- Complete site-specific documentation, including site sign-off, and report site issues to Project Control
- Build excellent customer relationships while on site
- Comply with all company business processes and procedures
- Conduct other tasks as required from time to time
Candidate Requirements
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
Working Away: You will be required to stay away overnight when travel to site is early, the site is distant from home, or you are required to work in a specific geographical area for consecutive days. The company will centrally arrange accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Details
- Job Type: Permanent
- Salary: £25,214.00 per year
- Benefits: Training opportunities to enhance skills and knowledge, 28 days annual leave, company events, team parties and team-building activities, company car provided for business and personal use
Location and Availability: Locations referenced include Marston Moretaine, Theale, Milton Keynes, Whittington, Cambridge, Worcester, London and other UK areas. Updated roles and postings are listed as they become available.
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers) in London employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers) in London
✨Tip Number 1
Get to know the company inside out! Research nGeneration and their services in the hospitality sector. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at nGeneration.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to EPoS systems and customer service. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality and IT. We want to see how your skills match the role, so don’t be shy about showcasing your past achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Implementer role. Share your passion for customer service and any specific experiences that relate to EPoS systems.
Show Off Your Soft Skills: In this role, building relationships is key. Make sure to mention your customer service skills and any experience you have in training or coaching others. We love seeing candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the EPoS systems and IT solutions relevant to the hospitality industry. Brush up on your technical knowledge and be ready to discuss how you've used similar systems in past roles, especially if you have experience as an Assistant Manager.
✨Showcase Your Customer Service Skills
Since building excellent customer relationships is key for this role, prepare examples of how you've successfully interacted with customers in previous positions. Think about specific situations where you resolved issues or enhanced customer satisfaction.
✨Prepare for On-Site Scenarios
Anticipate questions about how you would handle on-site implementations and training sessions. Consider discussing a time when you had to adapt your approach based on the needs of different users or environments, showcasing your flexibility and problem-solving skills.
✨Demonstrate Your Willingness to Travel
Since the role requires travel and overnight stays, express your enthusiasm for this aspect. Share any relevant experiences that highlight your adaptability and readiness to work away from home, ensuring you convey a positive attitude towards the travel requirements.
