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- Tasks: Visit clients to fix and maintain tech equipment, ensuring smooth operations.
- Company: Join a leading company supporting retail and hospitality for over 22 years.
- Benefits: Enjoy a company van, training opportunities, and 28 days annual leave.
- Other info: Flexible shifts with exciting team events and growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Tech-savvy with a willingness to learn and travel daily.
The predicted salary is between 27057 - 27057 £ per year.
A Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
Locations: Harrow and surrounding area.
Duties:
- Conduct daily visits to client locations for the purpose of break-fix installation, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other relevant IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Set up Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Document troubleshooting steps and actions; obtain client sign-off before completing the task at the site.
- Travel across the UK as required, including occasional overnight stays.
Requirements & Experience:
- Experience in installing, integrating, and testing EPoS hardware and software is desirable; additional EPoS training will be provided.
- Experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or similar environments where hardware devices are installed, supported, and troubleshot.
- Essential: Willingness to travel to client sites daily.
- Technical mindset with a logical and methodical approach to troubleshooting; experience identifying faults with data network cables.
- Previous experience as IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
- UK Manual Driving Licence (required).
- Willingness to travel: 100% (preferred).
- Excellent written and verbal communication skills.
- 1 year IT support experience (preferred); 1 year EPoS experience (preferred).
Salary: £27,057 per annum (Including On-Call Supplement)
Job Type & Working Hours: Full-Time, Permanent. 13-hour shifts, 3 days on/3 days off rota (inclusive of weekends and bank holidays).
Please Note: Full UK Manual Driver's Licence is essential. Role may involve daily travel and some overnight stays.
About The Company: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK. The company operates a brand-new 20,000 sq ft HQ facility based in Tipton, in the Midlands, serving as the central base for on-site repairs, support hub, staging and warehousing.
Benefits:
- Company van and fuel card for work-related travel.
- Training opportunities for skill development.
- 28 days annual leave.
- Company events, team parties, and team-building activities.
Field Service Engineer - Harrow in London employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Harrow in London
✨Tip Number 1
Get to know the company before your interview! Research their services and values, especially in the retail and hospitality sectors. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fault-finding and break-fix tasks, brush up on your technical knowledge and be ready to discuss how you've solved similar issues in the past.
✨Tip Number 3
Show off your client-facing skills! Be prepared to share examples of how you've successfully communicated with clients or resolved conflicts. This is key for a Field Service Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Harrow in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in EPoS hardware and IT support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical mindset!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share your passion for tech and client-facing work – we love to see enthusiasm!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled technical issues in the past. We’re keen on seeing your logical approach to problem-solving, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, hardware troubleshooting, and network issues. Being able to discuss specific examples of how you've resolved technical problems in the past will show that you're not just familiar with the equipment but can also think on your feet.
✨Show Off Your Client Skills
Since this role involves a lot of client interaction, prepare to demonstrate your excellent communication skills. Think of scenarios where you've successfully dealt with clients, especially under pressure, and be ready to share those stories during the interview.
✨Plan for Travel Questions
Given the travel requirements of the job, be prepared to discuss your flexibility and willingness to travel. You might want to mention any previous experiences where you had to adapt to different locations or work schedules, as this will highlight your commitment to the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the types of challenges you might face in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.