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- Tasks: Be the friendly face of our Field Service team, solving IT issues and keeping customers updated.
- Company: Join nGeneration, a vibrant company that values service and teamwork.
- Benefits: Enjoy training opportunities, company events, and long service awards.
- Why this job: Make a real difference by helping customers and enhancing your skills in a supportive environment.
- Qualifications: Previous admin experience and excellent customer service skills are a plus.
- Other info: Flexible 3 days on, 3 days off shifts with great career growth potential.
The predicted salary is between 22500 - 30000 £ per year.
nGeneration are looking for an enthusiastic and personable Field Service Administrator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role. Scheduling or first-line help desk analyst experience is desirable but not essential.
Pre-requisite Skills- Experience working with software such as Google Maps, Word, Outlook and Excel
- Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner
- Organisational abilities along with experience of working in a pressurised environment
- Ability to quickly resolve any scheduling and SLA conflicts
- Professionalism to communicate in a polite and professional manner with peers
- Ability to work autonomously, prioritising own workload and acting on own initiative
- A good understanding of UK geography
- Well versed in IT, you will have an understanding of network alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.
Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.
Job Types: Full-time, Permanent
Pay: £25,557.00 per year
Requirements- Software Proficiency: Experience with Google Maps, Word, Outlook, and Excel.
- Customer Service: Excellent skills, timely and accurate communication.
- Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.
- Conflict Resolution: Quickly resolve scheduling and SLA conflicts.
- Professional Communication: Polite and professional interaction with peers.
- Autonomous Working: Prioritise workload and act on own initiative.
- Geographical Knowledge: Understanding of UK geography.
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.
- Long Service Awards: Rewarding our employees with service awards.
Location: London, England, United Kingdom
Field Service Administrator in London employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Administrator in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out nGeneration's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice your customer service scenarios! Since you'll be the first point of contact, think about how you'd handle tricky situations. Role-playing with a friend can really help you nail those responses.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in the past. Use specific examples to demonstrate your ability to juggle responsibilities under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at nGeneration.
We think you need these skills to ace Field Service Administrator in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our Field Service team and helping customers with their IT issues.
Highlight Relevant Experience: Make sure to mention any previous administrative roles or customer service experience you have. If you've worked with software like Google Maps, Word, or Excel, give us the details! We love seeing how your background fits with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clear communication, so make sure your writing is easy to read and free of jargon. This will show us that you can communicate effectively, just like we need in the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at nGeneration Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of IT and the software mentioned in the job description, like Google Maps, Word, Outlook, and Excel. Being able to demonstrate your familiarity with these tools will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for customers, it's essential to highlight your customer service experience. Prepare examples of how you've successfully resolved issues or provided excellent service in previous roles to showcase your friendly and helpful demeanour.
✨Organisational Skills are Key
The role requires multitasking and managing logistics effectively. Think of specific instances where you've successfully juggled multiple tasks or resolved scheduling conflicts. This will demonstrate your ability to thrive in a pressurised environment.
✨Be Professional and Personable
During the interview, maintain a polite and professional tone while also being personable. Practice how you communicate your thoughts clearly and confidently, as this will reflect your ability to interact well with peers and customers alike.
