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For Companies At a Glance
- Tasks: Support Account Managers and ensure client satisfaction through effective communication.
- Company: Join nGeneration, a leader in IT solutions for hospitality and retail.
- Benefits: Competitive salary, 28 days holiday, and employee recognition awards.
- Why this job: Be the voice of our clients and drive positive change in their experience.
- Qualifications: Experience in IT roles preferred; strong communication and organisational skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28000 - 28000 £ per year.
Company Overview
Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
Position Overview
As an Associate Customer Relations Manager (ACRM), you will play a pivotal role in ensuring the satisfaction of our clients by helping Account Managers manage their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as a point of contact for customers, ensuring that their needs are met and their expectations are exceeded.
Key Objectives
- Serve as the liaison between the customer and the nGeneration Managing Director
- Assist with Administration tasks for the Account Management team and the Business Support Team
- Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer
Main Responsibilities
- Assist with managing customer accounts on a day-to-day basis, ensuring compliance with contractual obligations
- Measure, monitor, and make recommendations for improvement of the customer service delivery experience
- Possibility of attending customers head office as required
- Act as an escalation point for support issues from the customer
- Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer
- Arrange and chair weekly internal management departmental meetings
- Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director
Key Tasks
- Develop and maintain customer relationships on a day-to-day basis with all key stakeholders
- Act as the first point of contact for customer requests, queries, and escalations
- Develop an in-depth knowledge of the customer, their brands, aims, and objectives
- Understand nGeneration's contractual obligations to ensure compliance at all times
- Thoroughly investigate customer complaints and provide recommendations for improvement
- Identify opportunities for revenue growth for nGeneration
Requirements
Skills and Attributes:
- Previous experience in a field-based IT implementation or field service role preferred
- Previous experience in EPOS, a good understanding of technology in hospitality
- Understanding of IT implementation or field service roles within the hospitality or retail industry
- Strong verbal and written communication skills
- Confident and outgoing personality with the ability to work under pressure
- Excellent project management, planning, and organisational skills
- Positive attitude with a can-do approach to problem-solving
- High attention to detail and ability to work both independently and as part of a team
- Competent in Microsoft Excel, Word, and Outlook
Benefits
- Salary: £28,000 per annum
- Full-time, Permanent position
- Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am - 5:30 pm
- Expenses reimbursed in line with company policy
- 28 Days Holiday including Bank Holidays
- Contributory Workplace Pension scheme
- Employee recognition awards and benefits
Associate Customer Relationship Manager in London employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching nGeneration and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As an Associate Customer Relationship Manager, you'll need to be confident and articulate. Role-play common interview questions with a friend to get comfortable expressing your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the nGeneration team and ready to dive into the exciting world of IT services.
We think you need these skills to ace Associate Customer Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Customer Relationship Manager role. Highlight your relevant experience in IT services and customer relations, showing us why you're the perfect fit for nGeneration.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, let your personality shine through in your application. Use clear and concise language, and don’t be afraid to show us your confident and outgoing side!
Demonstrate Your Problem-Solving Ability: We love a can-do attitude! In your application, share examples of how you've tackled challenges in previous roles. This will help us see how you approach problem-solving and your ability to work under pressure.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at nGeneration Limited
✨Know the Company Inside Out
Before your interview, make sure you research nGeneration thoroughly. Understand their services, values, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Relationship Skills
As an Associate Customer Relationship Manager, your ability to build and maintain relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight your communication skills and how you can be a point of contact for clients.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in this role and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Tech Savvy
Since the role involves IT services, be ready to discuss your understanding of technology in hospitality and retail. Brush up on relevant terms and concepts, especially around EPOS systems. Showing that you're comfortable with technology will give you an edge.