HR Manager

About NGeneration

nGeneration is a specialist IT Maintenance and Support business, partnering with clients across the hospitality and retail sectors. Our success comes from combining technical expertise with a people‑first culture. We\’re passionate about creating a workplace where employees feel supported, valued, and empowered to thrive. nGeneration also boasts a brand‑new 20,000 sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company\’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the \”behind the scenes\” staff are based at the HQ location.

The Role

We are looking for an experienced HR Manager to join our team and take ownership of all core HR functions. This role will work closely with our People Manager and Fleet & Facilities Manager to ensure our people, policies, and culture are aligned with business growth.

As HR Manager, you\’ll be responsible for ensuring compliance with employment law and best practice, while also driving initiatives that enhance employee engagement and performance. You\’ll manage all core HR processes, from recruitment compliance to employee relations, and act as a trusted advisor to managers and staff.

This is a hands‑on role with real influence, ideal for someone who thrives in a growing business and wants to make a tangible impact.

Key Responsibilities

• Own and maintain HR policies, contracts, and procedures in line with employment legislation
• Oversee recruitment compliance: right‑to‑work checks, offer letters, contracts
• Support and advise managers on employee relations (disciplinaries, grievances, performance management)
• Lead the performance review process and ensure consistency across teams
• Track training compliance and support employee development initiatives
• Act as the point of escalation for HR queries raised by other managers
• Provide HR reporting and insights to the leadership team

About You

• Knowledgeable & credible — confident in employment law and HR best practice
• Trusted & approachable — able to support both employees and managers with sensitive issues
• Organised & methodical — capable of managing multiple HR processes consistently
• Detail‑focused — ensuring accuracy in documentation, payroll, and compliance
• Proactive & solutions‑driven — someone who spots risks and finds practical ways forward

Salary

£35,000 to £40,000 per annum, depending on qualifications and experience.

Job Type

Full‑Time, Permanent

Typical Working Hours

Monday to Friday 9:00 to 17:30 with a 1 hour break throughout the day. Candidates may have to work different hours as and when required by the business.

Office Location

Vaughan Park, Tipton, DY4 7UJ

Requirements

• Previous HR management experience, ideally within a growing SME
• Strong knowledge of UK employment law
• Experience in employee relations casework (grievances, disciplinaries, etc.)
• Excellent communication and influencing skills
• Excellent IT skills, specifically the Microsoft 365 Package
• CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable
• Attention to detail is essential in this role

Benefits

• Training: continuous learning and growth opportunities
• Annual performance bonus based on performance and achievements
• Company events and team parties to foster a vibrant and collaborative work culture
• Company van and fuel card